“Disappointed in my last order for frozen and fresh fish. Packaging separating them is insufficient and therefore fresh fish arriving in partially condition. Some of the fillets frozen together and impossible to separate. Have already mentioned this via email to your office. Do feel this problem needs addressing.
Mrs Preedy”
Thank you for your review Mr/s Preedy. I can confirm when your feedback was received it was logged with our Customer Care Team. Upon checking I can see from our records we advised how to resolve this by tempering the fish. We are very sorry you experienced this on this occasion, please be assured the relevant Departments were informed and our process is being reviewed and monitored. We very much appreciate you flagging this up with us to ensure continual improvements as a Company. We trust the outcome that we sent to you met with your approval and was to your satisfaction.
Kind Regards from Penny on behalf of the Regal Team
“I recently discover Regal Fish. I placed an order for Cod/Haddock/Monkfish and Halibut.
I chose my date for delivery. I live in the East Midlands. The delivery arrived on time, the packaging is superb and the quality of the fish is simply outstanding. This company for me has everything right. Yes, the fish may seem a little expensive at first glance BUT the quality of the fish would be hard to beat buying anywhere local ( that’s if you could get it) and delivered to your door. Consider what Monkfish might cost you in a restaurant, I won’t be doing that again in a hurry. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ to Regal Fish.”
“The quality of the fish is excellent and a wide variety to choose from.
I love having fish in my freezer to use when I go to cook, it is very convenient for me. The red snapper was chunky and very tasty and made a great Sri Lankan curry.”
Thank you for your review. I am so very sorry to hear of your disappointment with the recent delivery you received this time. We pride ourselves on the quality of our fresh wet fish which is purchased daily and is as fresh as can be so it is with regret to hear this. Please be assured this has now been logged with our Customer Care Team and we will be back in touch with you to discuss this further. Please do not hesitate to contact us anytime should you wish to report a matter such as this, we will always investigate anything raised with us, our office number is 01652 662100. We will be back in touch with you in due course.
Kind Regards from Penny on behalf of the Regal Team
“I've not eaten fish sticks for years but something made me buy a couple of packs, I defrosted one pack and enjoyed a couple of tasty sandwiches. I'll probably buy them again.”
“Always helpful with idea's of how to cook and unusual receipes. The haddock loin is my favourite and no matter how you cook it there is always the fresh taste.”
