“Claws were very dirty on outside gave impression of lack of care. Quality of Crab was fine but big Price jump from previous supplier so No Thank you Regal Fish.”
Hi David,
Thank you for your feedback. We're sorry to hear that the appearance of the crab claws did not meet your expectations. We take quality and presentation seriously, and we’ll be reviewing this with our team to ensure better consistency in the future.
We understand your concerns regarding pricing. As a company committed to sourcing responsibly and maintaining high standards, our costs can sometimes reflect changes in the market and supply chain. However, we truly regret that this resulted in a less positive experience for you.
Regards,
The Regal Fish Team
“It is nice to get Fresh Fish delivered. As with all fish these days it is a dear commodity. You can notice the freshness of Regals fish and the price is no dearer than Supermarket prices”
“The seabass that I ordered under the order Confirmation: 615163 was awful.
It was slimy.. The fish had been frozen for a long time and seemed to be dug out from the freezer to meet the order.”
Hi There,
Thank you for your feedback regarding the seabass in order confirmation 615163. We're sorry to hear that the product did not meet your expectations. This is not the standard we aim to maintain, and we understand your disappointment.
Your comments have been shared with our Customer Care team, who will be reviewing the issue and following up with you directly with in 48 hours. We appreciate you bringing this to our attention, as it helps us to ensure better quality and service moving forward.
Regards,
The Regal Fish Team
Hi Karen,
Thank you for taking the time to share your feedback. We're sorry to hear that the mussels didn’t add the flavour you were expecting. We understand how disappointing that can be, especially when you're aiming for a special dish.
We pride ourselves on providing premium quality seafood, and it’s important to us that every product delivers on freshness and taste. Your experience clearly fell short of that, and for that, we sincerely apologise.
We’ve passed your comments on to our Customer Care team, who will review the matter and be in touch with you directly. Feedback like yours is invaluable in helping us maintain and improve the standards our customers expect.
Regards,
The Regal Fish Team
“1st order placed with Regal Fish. Salmon really nice. Everything packaged very very well indeed, arrived cold and fresh, best packaging of any fish company I've ever used. Arrived when they said it would. Will def. use again.”
“This was the first order I’d placed with Regal Fish and I’m sure it won’t be the last. A lovely choice of both fresh and frozen fish and so nice to be able to select a delivery day that suits. The fish arrived incredibly well packaged, beautifully cold and fresh. I also received some free frozen goujons which were still frozen solid.
The monk fish I ordered was for a dinner party and it was thoroughly enjoyed by all, a lovely white, firm and sweet fish which takes on flavour and holds together fabulously! We had some of the fish leftover which we put on the BBQ the following day - absolutely delicious!!
I wouldn’t hesitate to recommend Regal Fish for quality products and excellent service.”
