“I enjoy the breaded haddock filets and scampi but do experiment with other products Regal Fish do and they do a nice range. So far I have found all the products very good and will continue to use Regal Fish.”
“I've had seafood from Regal Fish for some time now. It's always fresh and full of flavour. The cod loin is thick and meaty, much better than supermarkets offerings. Recommend all of their products and I don't even have to go out to buy my fish!”
“Very pleased with skate wings . Very fresh and very meaty . Packed well with ice blocks and insulation
Good communication from ordering to time frame for delivery .Arrived as requested . Can't fault will continue to use . Thanks”
“We've been using R F for some time now , & have never had cause to complain i.e quality , quantity or delivery. Yes , it may be a bit more expensive than yr supermarkets, but you get what you pay for , beautiful fresh fish that take literally minutes to cook in apan with a lump of butter 😋”
“Delivered on time, as expected. So far, one of the lobster tails was tough and not edible. Other 3 were fine. All cooked in Sous Vide together. A bit pricy.”
Thank you for your review, we appreciate your feedback. I have sent this over to our Customer Care Dept regarding the lobster. We do apologise, we will contact you direct to offer a resolution.
Kind regards the Regal Fish Team
“Never had lobster before but my 11 year old son wanted to try it. Deshelled and placed in a creamy white sauce. Served with roasted potatoes wedges. It was awful, so salty. Never again. Sorry”
Hi Roy,
Oh no, we’re really sorry to hear the lobster didn’t meet your expectations. That definitely doesn’t sound right, it's usually delicate and buttery, not overly salty. If you’d like, we’d love to take a closer look into this. I'll pass this along to our customer care team who will be in touch shortly.
Regards,
The Regal Fish Team
“the fish were in great shape and fresh my 2kgs = 3per bag of 1kg , fresh fish shops are hard to find , so this service was so good for me , and can recomened them to all ! ,”
“Lovely fish, only I would have expected it to be scaled !! I had to stand and clean the fish before cooking it. I think this is disgustin. Any decent fishmonger woud do it without even being asked.”
Hi there,
Thank you for your feedback. We’re really glad to hear you enjoyed the fish! This fish is supplied as it naturally comes and we don’t state that it’s descaled. Some customers prefer to prepare it themselves depending on how they like to cook it. We do appreciate you taking the time to share your experience, and we’ll make sure this is clearer on our product information going forward.
Regards,
The Regal Fish Team
“I ordered three frozen lobster they arrived promptly perfectly packed
I defrosted them slowly, the flesh was very dry but extremely salty it would appear that they had been soaked in brine at some point quite frankly, they were inedible even with a Thermidor sauce.
I complained straight away to regal fish sent them photographs of the uneaten dish but they never responded.”
Hi Bob,
I'm sorry to hear you did not enjoy our seafood. This is not the standard we aim for nor what our customers know and love about our products. I have passed your issue onto the relevant team who will be in touch to discuss this further.
Regards,
The Regal Fish Team
