Profoil Systems Limited Reviews

Name: Profoil Systems Limited
Address: Caslon House, Lyon Way, St Albans, Hertfordshire
Rating: 4.83

4.8 Rating 377 Reviews

97 %

of reviewers recommend Profoil Systems Limited

4.8

Based on 377 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Profoil Systems Limited:

The online shop for professionals in the hot foil stamping and embossing industry.

We're a company based in Ipswich, England and located in the eastern region of Suffolk. Located approximately 100 kilometres east of London, Ipswich benefits from good and frequent train/rail connections with the capital and the neighbouring sea port of Felixstowe.

Profoil now has customers in over 60 countries worldwide.

Profoil first started business in 1989 to supply consumables and machines to the foiling and embossing industries. The first products sold were die fixing toggles and machine spare parts, but have since added hot stamping foil rolls, foiling and embossing dies, make-ready materials and many other consumables – in fact, everything needed for the foiling and embossing professional. Profoil's relationship to the Blockfoil Group aids the reassurances it can provide to customers on the quality of the product range – “there is no better experience to gain than using the products you sell” (Sales & Marketing Manager of Profoil).

Now Profoil manufactures most of the products sold by using the in-house team of expert design engineers. All manufactured products use the highest quality steel available.

Profoil started the online shop in the Autumn of 2009 and over the months it has continued to improve the range of products sold. With a defined strategy based upon quality and service, Profoil listens to its customers feedback and strives to always improve overall service – including the processes to order and functionality of the online shop. Such improvements are always on-going.

Mission Statement:

To be the number one single-brand in supplying quality products to the foiling and embossing professionals across the world.

Visit Website

Phone:

01473 707222

Email:

richard@profoil.com

Location:

Caslon House,
Lyon Way,
St Albans
Hertfordshire
AL40LB

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Profoil Systems Limited 1 star review on 16th December 2022

Abhinandan Basu

Profoil Systems Limited 5 star review on 23rd March 2021

Simon Peter Maghanoy Wilson

Profoil Systems Limited 5 star review on 21st March 2021

Shaul Yosef

Profoil Systems Limited 5 star review on 20th October 2020

Alex Holden

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was in a bit of a fix with an old foiling die which had oxidised and did not have the ability to produce artwork for a new one . Sophie very kindly helped out and for a very reasonable price had an almost identical copy made and it was with me within a couple of days. Superb customer service as always - most impressed .”

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“Quick and good”

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“Up to now we have found the service excellent.”

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“Had a significant delay in receiving my dies, which was directly caused by Fedex (TNT). Please look into this for items being shipped to the U.S., because it seems to be an issue. The Profoil process is awesome though. The product is created and shipped quickly, and it is top quality.”

Helpful Report

Hi Michael We are sorry to hear your parcel is delayed by Fedex. We will also contact them to see if anything can be done or if we can find out more information. The tracking I can see says it's in transit at the moment. Obviously, this issue appears out of our control as the parcel is currently with Fedex, but please do always contact us to report such an issue first. Regards Craig

“Always helpful, cheerful and great people to work with.”

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“Fantastic company to do business with- very punctual- thanks”

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“Good product for a good price with top service!”

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“Excellent, friendy advice, and superb custoemer service. Stamp arrived next day, and very resonably priced, so good value too. If every company we dealt with were like these guys, our life would be a breeze! Highly recommended!”

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“Quick and efficient. And a damn good job!”

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“Ordering, paying, and everything is very easy on Profoil online store.”

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“Super quick turnaround, clear instructions, great quality. Really happy and will be using again”

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“As a long standing customer, I have always been impressed with the speed and quality of their products. Easy to upload and order. Fair prices.”

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“I got my order before I expected. I liked my foils and the service. Very recommended!! I will definitely buy again with them.”

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“We have used Profoil for several years and they are always very helpful and their service and supplies are second to none.”

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“My company has been foiling for over 40 years, we changed to Profoil some 4 years ago. The Profoil dies are the finest dies we have used. Clean etch, no high spots. Great customer service. Would not consider changing as we can't fault this excellent company”

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“Slick service, decent pricing & quality dies. Great bunch of guys & girls, a pleasure to deal with.”

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“Great service - fast, responsive and great product - exactly what I needed. I've recommended to others.”

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“Our company works very well with "Profoil". It's very easy, without any problems. Every time we receive actual information about your products or promotional prices.”

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“Great quality and the delivery was super quick to Germany. Thank you so much”

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“Uncomplicated ordering process. Fast delivery, goods are ok. Gladly again.”

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Profoil Systems Limited is rated 4.8 based on 377 reviews