“Disabled toilet not working I need the part urgently still not received got in touch twice but was told I have to wait ten working days, even offered to pay if it did turn up as part needed to make toilet work but refused, disgusted still waiting”
“The product arrived in a plastic bag & it was leaking so all the instructions on the plastic bottle had rubbed off, not a good 1st impression.
Tried it anyway and it worked well and got rid of all the mould, maybe next time you could put it in a box.”
“Good service and price again. I've used Plumb2U before for Geberit spare parts and recently reordered. The delivery took a little longer than my previous orders although the package arrived as expected.”
“I have been using this product ever since we moved to a property with log burners.
The price varies considerably depending where you look. Plum2u is by far the cheapest and the service was first class.
I shall return with future orders.”
“Good prices - poor and shambolic buying experience.
I placed an order for an item in early Feb. A few days later I receive a parcel containing a completely unrelated item (boiler thermostat)with absolutely no paperwork or indication of where it came from.
When I contacted Plumb2U's customer service dept they provided a tracking number for my parcel but were unable to confirm what item they had actually dispatched. Once confirmed the thermostat had been sent by them I was asked to supply a photograph of the item before being provided with a returns label and asked to post it back.
I finally received the correct order 3 weeks later.
The customer service dept were polite but I suspect they have to deal with this scenario on a regular basis.
Not a great experience.”
