Pillow Wad Reviews

Name: Pillow Wad
Address: Rookery Farm, Hinton-in-the-Hedges, Rookery Farm, Hinton-in-the-Hedges, Northamptonshire
Rating: 4.90

4.9 Rating 289 Reviews

98 %

of reviewers recommend Pillow Wad

4.9

Based on 289 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

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Pillow Wad 5 star review on 14th April 2025

Clare Mathews

Pillow Wad 5 star review on 12th April 2025

Nic Terry

Pillow Wad 5 star review on 6th April 2025

Joanne Lau

Pillow Wad 5 star review on 12th March 2025

Zarah Houlihan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always good quality and our animals enjoy it.”

Helpful Report

Posted 1 month ago

That’s lovely to hear! Nothing better than happy animals enjoying good quality hay. Thanks so much for your support. The Pillow Wad Team 🌿🐾

Posted 1 month ago

“Timothy hay is the best my buns love it and the deliver so fast!!”

Helpful Report

Posted 1 month ago

So glad to hear your buns are loving the Timothy hay! 🐰💚 We’re big fans of speedy delivery too – happy bunnies, happy humans! Thanks so much for your kind words. The Pillow Wad Team 🌿🐾

Posted 1 month ago

“Our bunnies love their hay selection, we've tried them all and can honestly say they are far superior to other brands. We also love the barley straw, it's so soft the bunnies like snuggling and moving around with them to make cozy nests. We've recently switched from the wood chippings which are also super soft, to try eco nest as it's a great product and far less messy.”

Helpful Report

Posted 1 month ago

Thank you so much for your lovely feedback! 😊 We're delighted to hear your bunnies are enjoying the full hay selection – and snuggling into the soft barley straw sounds absolutely adorable 🐰💛. Great to hear you're enjoying Eco-Nest too – we love that it's a softer, tidier option! Thank you for your continued support, it means a lot to us. The Pillow Wad Team 🌿🐾

Posted 1 month ago

“Our guinea pigs love the meadow hay. They play in big piles of it. The bedding is also very absorbant and gentle on their little paws. We also like the foraging options.”

Helpful Report

Posted 1 month ago

Thank you so much for your lovely review! 😊 We're so pleased to hear your guinea pigs are enjoying their meadow hay playtime – it sounds adorable! 🐹💚 We're also glad the bedding is keeping them comfy and that you're enjoying the forage options too. Thanks again for your kind words and support! The Pillow Wad Team 🌿🐾

Posted 1 month ago

“I posted this review without pictures, my floors all in one place”

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Posted 2 months ago

“Great service and great products”

Helpful Report

Posted 2 months ago

Thank you for your kind words! We're so happy you're pleased with our service and products. We appreciate your support! The Pillow Wad Team 🌿🐾

Posted 1 month ago

“First time I've used willow pad, it's great value for money and my 12 rabbits love the hay and pellets. Will definitely be buying from them again”

Helpful Report

Posted 2 months ago

Thank you for giving us a try! 🌿 We're so happy to hear your 12 rabbits are loving the hay and pellets. 🐇💚 It means a lot to us, and we look forward to sending you more in the future! The Pillow Wad Team 🌿🐾

Posted 2 months ago

“I switched to the meadow hay for my rabbits and guinea pigs. They love it and enjoy eating it everyday. The hay is really good quality and quick delivery. I ordered the large size and it lasts longer than the pet shop one.”

Helpful Report

Posted 2 months ago

Thank you for your lovely review! 🌿 We're so pleased to hear your rabbits and guinea pigs are loving the Meadow Hay. It’s great to know you’re happy with the quality and that the larger size is lasting longer! 🐇🐹💚 We appreciate your support! The Pillow Wad Team 🌿🐾

Posted 2 months ago

“Pillow Wad is a lovely company. They have a good variety of products & different types of hay to choose from. All the hay is excellent quality with nice long stands and minimal dust. I also like The Eco-Nest which works very well in my rabbit's litter tray. Their service is excellent and my deliveries have arrived on time and well packaged.”

Pillow Wad 5 star review on 2nd February 2025

Helpful Report

Posted 2 months ago

Thank you for your lovely review! 🌾 We're so glad you're happy with our variety of hay and that the Eco-Nest is working well for your rabbit’s litter tray. 🐇💚 It’s great to hear your deliveries have been smooth too! We really appreciate your support. The Pillow Wad Team 🌿🐾

Posted 2 months ago

“I have been ordering from Pillow Wad for about a year..and this is why , Speedy delivery Hay is always so fresh Packaged well for delivery Great prices Bunnies love the dandelion roots too , top quality 👌”

Helpful Report

Posted 2 months ago

Thank you for your amazing support over the past year! 🌿 We're so happy to hear you love our fresh hay, speedy delivery, and great prices. And we totally agree—dandelion roots are a firm favourite! 🐇💚 We truly appreciate your kind words. The Pillow Wad Team 🌿🐾

Posted 2 months ago

“Fabulous quality hay and products, All of my sixteen guninapigs and my two hamsters like the hay.”

Helpful Report

Posted 2 months ago

Thank you for your wonderful review! 🌿 We're so happy to hear that all your guinea pigs and two hamsters are enjoying the hay. 🐹🐹🐹 It means so much to us to know our products are keeping your little ones happy! 💚 The Pillow Wad Team 🌿🐾

Posted 2 months ago

“Our bunnies love this hay. It’s great quality.”

Helpful Report

Posted 2 months ago

Thank you for your lovely feedback! 🌾 We’re so happy to hear your bunnies are loving the hay and that you’re pleased with the quality. 🐇💚 Your support means the world to us! The Pillow Wad Team 🌿🐾

Posted 2 months ago

“Lovely hay, my guinea pigs love it! Much better than the compressed stuff you get in shops! I like that the bags are biodegradable too!”

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Posted 3 months ago

Thank you for your kind review! 🌸 We’re so happy to hear your guinea pigs are loving the hay and that you’re enjoying the quality. The biodegradable bags are our way of keeping things eco-friendly—thanks for noticing! 🐹💚 The Pillow Wad Team 🌿🐾

Posted 3 months ago

“Pillow Wad are 100% our go to for hay! Before finding their delicious variety of hay, I really struggled with Mr Picky Knickers (aka Chubby) - he just wasn't eating enough! I'm so happy to say he's now one of our best hay eaters! Thank you Pillow Wad! ❤️”

Pillow Wad 5 star review on 28th January 2025

Helpful Report

Posted 3 months ago

Thank you for sharing your wonderful experience! 🌾 We’re so glad Chubby has found his hay love with us! Hearing that he’s now one of your best hay eaters truly makes our day. 🐇❤️ Thank you for trusting us to keep your little ones happy and healthy! The Pillow Wad Team 🌿🐾

Posted 3 months ago

“Very good quality my rabbit love it”

Pillow Wad 5 star review on 25th January 2025

Helpful Report

Posted 3 months ago

Thank you for your kind feedback! 🌾 We’re so happy to hear your rabbit is loving the hay. Your support means the world to us! 🐇💚 The Pillow Wad Team 🌿🐾

Posted 3 months ago

“Great quality and value.”

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Posted 3 months ago

Thank you for your wonderful review! 🌸 We’re so pleased to hear you’re happy with the quality and value of our products. We truly appreciate your support! The Pillow Wad Team 🌿🐾

Posted 3 months ago

“Had an issue with my order only 1 of 3 parcels arrived, and it was damaged, by the courier. Emailed customer service and the order was resent and received the next working day. Cannot fault their customer services at all.”

Helpful Report

Posted 3 months ago

Thank you for your feedback! 🌟 We’re so sorry to hear about the courier issue with your order, but we’re delighted our customer service team could resolve it quickly for you. Your patience and understanding mean a lot to us, and we’re always here to help if you need anything else. Thank you for your support! The Pillow Wad Team 🌿🐾

Posted 3 months ago

“Always great service and the buns absolutely love the straw and hay although I think their new favourite is the Timothy forage 😋”

Helpful Report

Posted 3 months ago

Thank you for your kind words! 🌟 We’re so pleased to hear you’re happy with our service and that your buns are loving the straw and hay. It sounds like the Timothy Forage is a real winner! 🐇💚 Thank you for your support, and we’re always here if you need anything. The Pillow Wad Team 🌿🐾

Posted 3 months ago

“I changed over to the farmers blend a few months ago and both my bunnies absolutely love it and will eat it out the bag if I’m not looking and I’m not wasting anywhere near as much as I was with their previous hay, they also really love the flower forage and will go crazy when they see the bag”

Pillow Wad 5 star review on 12th January 2025

Helpful Report

Posted 3 months ago

Thank you for your lovely review! 🌸 We’re so happy to hear that both your bunnies are loving the Farmer's Blend—it sounds like they can’t get enough if they’re sneaking it straight from the bag! 🐇💚 It’s also great to know the Flower Forage is such a hit with them. Knowing there’s less waste and happier bunnies makes us so glad you made the switch. Thanks for your support! The Pillow Wad Team 🌿🐾

Posted 3 months ago

“Walnut my rabbit loves the farmers blend and barley straw. He gets excited when I top up his hay, and starts to eat it straight away.”

Helpful Report

Posted 3 months ago

Thank you for sharing, and hello to Walnut! 🐇🌾 It’s so sweet to hear how excited he gets when you top up his Farmer's Blend and Barley Straw. We’re thrilled he loves them so much—he sounds like such a happy bunny! Thank you for your support! 💚 The Pillow Wad Team 🌿🐾

Posted 3 months ago

Pillow Wad is rated 4.9 based on 289 reviews