Pillow Wad Reviews

Name: Pillow Wad
Address: Rookery Farm, Hinton-in-the-Hedges, Rookery Farm, Hinton-in-the-Hedges, Northamptonshire
Rating: 4.90

4.9 Rating 289 Reviews

98 %

of reviewers recommend Pillow Wad

4.9

Based on 289 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

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Pillow Wad 5 star review on 14th April 2025

Clare Mathews

Pillow Wad 5 star review on 12th April 2025

Nic Terry

Pillow Wad 5 star review on 6th April 2025

Joanne Lau

Pillow Wad 5 star review on 12th March 2025

Zarah Houlihan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my first order, the company rectified a problem with my address which was entirely my fault and my purchase of meadow hay was delivered the next day. The hay smells amazing and my guinea pigs really loved it.”

Helpful Report

Posted 3 months ago

Thank you for your lovely review! 🌸 We’re so pleased we could help sort out the address issue quickly for you, and it’s great to hear your order arrived the very next day. Knowing your guinea pigs loved the meadow hay and that it smelled amazing makes us so happy! 😊 Thank you for giving us a try—we hope to serve you again soon! The Pillow Wad Team 🌿🐾

Posted 3 months ago

“Fabulous products, value for money with a good choice of forage. My giant rabbit eats a lot of hay so I love to give my bunnies a choice to keep their interest”

Helpful Report

Posted 3 months ago

Thank you for your lovely feedback! 🌾 We’re so glad you’re enjoying our products and the variety of forage we have. It’s great to hear your bunnies are loving the hay and that the choice keeps them interested! 🐇 Thank you for your support—it means so much to us. The Pillow Wad Team 🌿🐾

Posted 3 months ago

“So pleased I found Pillow Wad. Great quality products that my fluffle of rabbits love.”

Helpful Report

Posted 3 months ago

Thank you for your kind review! 🌟 We’re so glad you found us too! It’s wonderful to hear that your fluffle of rabbits love our products. Your support means a lot to us—thank you for choosing Pillow Wad! 🐇💚 The Pillow Wad Team 🌿🐾

Posted 3 months ago

“All my 10 house bunnies absolutely love their pillow wad hay, treats and bedding. I regularly order Farmer's blend, oat hay, forage hay, herb garden, flower forage, immune boosters, dandelion leaves and root, whole nettle and nibbley bit cookies. They have the eco-nest for their bedding. Delivery is quick and well packaged, I re use the bags for food waste disposal in my grey food caddy. I would add pictures for tax but they are rarely all in the same place, cheeky floofs 😀”

Helpful Report

Posted 3 months ago

Thank you so much for such a lovely and detailed review! 🌸 It’s wonderful to hear that all 10 of your house bunnies are such big fans of our hay, treats, and bedding. You’ve certainly got a lucky bunch with such a variety of goodies to enjoy! 😊 We’re also glad to know the Eco-Nest is working well for their bedding, and we love that you’re reusing the bags for food waste—what a great idea! We’d absolutely love to see your cheeky floofs, even if they can’t all be in the same place at once! 🐇 Thank you for your continued support—it truly means the world to us! The Pillow Wad Team 🌿🐾

Posted 3 months ago

“all is very good”

Helpful Report

Posted 3 months ago

Thank you for your kind words! 🌟 We’re so glad to hear you’re happy with everything. If you ever need anything, we’re always here to help. Thanks again for your support! The Pillow Wad Team 🌿🐾

Posted 3 months ago

“My two buns love the Timothy Hay and for a treat I have bought them Alfalfa Hay. Both seem very happy! I have also bought the Barley Straw in the past for my wild hedgehog hideaway, as it is dust extracted it’s perfect! Will continue to order from you, thank you :)”

Helpful Report

Posted 3 months ago

Thank you for such a heartwarming review! 🌾 It’s wonderful to hear that your two buns are loving the Timothy Hay and enjoying the Alfalfa Hay as a treat—sounds like two very happy bunnies! 🐇 We're also thrilled the Barley Straw works perfectly for your wild hedgehog hideaway; what a thoughtful use of our dust-extracted products! Thank you for your continued support—it truly means a lot to us. The Pillow Wad Team 🌿🐾

Posted 3 months ago

“So good I've recommended it to every bunny, piggies and rattie owned I know!”

Pillow Wad 5 star review on 21st December 2024

Helpful Report

Posted 4 months ago

Thank you for such a lovely review! 🌟 It’s amazing to hear that you’ve been recommending us to all your bunny, piggy, and rattie-owning friends—that really means so much to us! Knowing our products are a hit with you and your furry friends makes our day. Thank you for your support! The Pillow Wad Team 🌿🐾

Posted 3 months ago

“The quality of the hay produced by Pillow wad is exceptional. Lovely long strands of hay. Compared to other brands you call tell that Pillow Wad make a huge effort to extract the dust. The service and delivery are also excellent!”

Helpful Report

Posted 4 months ago

Thank you so much for your wonderful feedback! 🌾 We’re delighted to hear that you find our hay quality exceptional and appreciate the effort we put into ensuring it’s dust-free with lovely long strands. It’s also great to know our service and delivery have met your expectations. Your support means the world to us—thank you! The Pillow Wad Team 🌿🐾

Posted 3 months ago

“Received my first order today, delivery was super quick. Part of my order was the farmers blend hay, I can honestly say I've never seen my buns eat hay so fast, they even left their favourite treats for the hay. No dust great quality, will definitely be buying regularly x”

Helpful Report

Posted 4 months ago

Thank you so much for sharing your experience! 🌾 We're thrilled to hear your first order arrived quickly and that the Farmer's Blend hay was such a big hit with your buns—they must really love it if they left their favourite treats behind! Knowing they’re enjoying dust-free, high-quality hay means so much to us. We can’t wait to serve you again soon. Thanks for your support! The Pillow Wad Team 🌿🐾

Posted 4 months ago

“Fantastic place to order hay and other great items for your fur babies! The quality is so good no dust or bugs in the hay (problem i had frequently with a popular online brand). Pricing is very good and packaging is eco friendly and sensible (meaning not lots of large cardboard boxes). Shipping is super fast & reliable! I am super impressed and love the ethos of Pillow Wad. More importantly my two bunnies love the products. Highly highly recommend :)”

Helpful Report

Posted 4 months ago

Thank you so much for your glowing review! 🌟 It’s fantastic to hear that you’re impressed with our hay and other goodies for your fur babies. We’re so glad the quality, dust-free hay, eco-friendly packaging, and reliable shipping have made a positive difference for you. Knowing that your bunnies love our products is the best feedback we could hope for! Thank you for your kind recommendation—your support means the world to us. The Pillow Wad Team 🌿🐾

Posted 4 months ago

“My bunnies love their farmers blend and great value in the large mix and match very fast delivery too! Always happy with their products 👍🏻”

Helpful Report

Posted 5 months ago

Thank you for your lovely review! 🌸 We're so happy to hear that your bunnies love the Farmer's Blend and that the large mix-and-match option offers great value for you. It’s wonderful to know you’ve been pleased with our fast delivery and products—your support means so much! If you ever need anything, just let us know. The Pillow Wad Team 🌿🐾

Posted 5 months ago

“Absolutely great products and service. Deal with delivery issues (out if their control) swiftly and promptly. Would definitely recommend.”

Helpful Report

Posted 5 months ago

Thank you so much for your kind words! 🌟 We're thrilled you’re happy with our products and service. It’s great to know that any delivery issues have been sorted quickly for you—we always aim to help as best we can. Your recommendation means a lot to us! If you need anything else, just let us know. The Pillow Wad Team 🌿🐾

Posted 5 months ago

“Barley straw is lovely and clean and Soft and my rabbits love burrowing in it”

Helpful Report

Posted 5 months ago

Thank you for your lovely feedback! 🌾 It’s so nice to hear that the Barley Straw is clean and soft, and your rabbits love burrowing in it—it sounds like they’re having a blast! If there’s ever anything else you need, just let us know. Thanks so much! The Pillow Wad Team 🌿🐾

Posted 5 months ago

“My favourite Pillow Wad products are Meadow Hay, Eco nest and Barley Straw. All there products are top quality and good value though. I like that the packaging is compostable and easily stacked. I have recently tried the new Course Timothy Forage Hay and the rabbits loved it……. I’ll be mixing it with the meadow hay in feature.”

Helpful Report

Posted 5 months ago

Thank you for your kind review! 🌿 We're so pleased to hear that Meadow Hay, Eco-Nest, and Barley Straw are your favourites, and that you find all our products top quality and good value. It’s great to know you appreciate the compostable, stackable packaging too! We’re thrilled your rabbits loved the new Coarse Timothy Forage Hay—mixing it with the Meadow Hay sounds like a winning combination! If you need anything else, we’re always here to help. Thanks again! The Pillow Wad Team 🌿🐾

Posted 5 months ago

“My bunnies love the hay from Pillow Wad, the handy mix and match is great to get a variety of hays. They also love the flower forage. I have been very pleased with everything I have had from Pillow Wad, definitely recommend them.”

Helpful Report

Posted 5 months ago

Thank you so much for your wonderful review! 🌸 We're thrilled to hear that your bunnies love our hay selection and enjoy the variety with the mix-and-match option, plus the Flower Forage! It means a lot to know you've been happy with everything and would recommend us. If you ever need anything, we’re here to help. Thanks again! The Pillow Wad Team 🌿🐾

Posted 5 months ago

“My 2 rabbits love the farmers blend and is the only hay they will eat. Easy to order and very quick delivery.”

Helpful Report

Posted 5 months ago

Thank you for your lovely review! 🌸 We're so happy to hear that the Farmers Blend is a hit with your rabbits and that it’s the only hay they’ll eat! It’s great to know you found the ordering process easy and the delivery quick. If you ever need anything else, we’re always here to help. Thanks again! The Pillow Wad Team 🌿🐾

Posted 5 months ago

“Our two love it ! They won’t eat anything else . Not even the real expensive stuff .”

Helpful Report

Posted 5 months ago

Thank you for sharing this with us! 🌟 We're thrilled to hear that your two little ones love our products so much that they won’t eat anything else—even the pricey stuff! It’s wonderful knowing they’re happy and satisfied. If you ever need anything, we’re here to help. Thanks again! The Pillow Wad Team 🌿🐾

Posted 5 months ago

“Amazing products. Fantastic quality hay and bedding at a fraction of price you pay in pet stores - highly recommended”

Helpful Report

Posted 5 months ago

Thank you for the fantastic review! 🌟 We’re so pleased to hear that you’re happy with the quality and value of our hay and bedding. Your recommendation means a lot to us! If you ever need anything else, we’re always here to help. Thanks again! The Pillow Wad Team 🌿🐾

Posted 5 months ago

“Wonderful company. I have been ordering for a while now and the hay quality is excellent every time.”

Helpful Report

Posted 6 months ago

Thank you for your kind words and continued support! 🌿 We’re delighted to hear that you’re consistently happy with the quality of our hay. It means a lot to us to have loyal customers like you. If there’s anything you ever need, we’re always here to help. Thanks again! The Pillow Wad Team 🌿🐾

Posted 5 months ago

“The best quality wood shavings, meadow hay and Timothy hay I have found. It's not dusty, the woodflakes are soft and the hay is a decent length. I like that it is made in the UK, comes in biodegradable packaging so helps reduce your carbon footprint. It is on the pricey side but the subscription and bundle options help to save some money and it's worth it - my guinea pigs are v happy!”

Helpful Report

Posted 6 months ago

Thank you so much for your thoughtful review! 🌱 We’re thrilled to hear that you’re pleased with the quality of our wood shavings, meadow hay, and Timothy hay, and that your guinea pigs are enjoying them too. We’re also glad the biodegradable packaging and UK production are important to you—it’s all part of our goal to reduce our carbon footprint. We know quality comes at a cost, so we’re happy that the subscription and bundle options help make it worth it. If you need anything else, we’re always here for you. Thanks again! The Pillow Wad Team 🌿🐾

Posted 5 months ago

Pillow Wad is rated 4.9 based on 289 reviews