Penny Black Reviews

Name: Penny Black
Rating: 4.87

4.9 Rating 961 Reviews

97 %

of reviewers recommend Penny Black

4.9

Based on 961 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Penny Black:

At Penny Black, the small moments matter. Whether you’re telling a loved one you’re proud of them, planning a llama-themed birthday party, or putting pen to paper with ideas the world isn’t quite ready for – we’re here to help you make every moment meaningful.

And because we do all the hard work of sourcing ethical, sustainable products, you can feel good when you shop – knowing that you’re a good person, buying good products, from good people.

Visit Website

Phone:

01413424375

Email:

ryan@penny-black.co.uk

Location:

721, Great Western Road, Glasgow
G12 8QX

Penny Black 5 star review on 16th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“too expensive”

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Posted 4 days ago

“I don’t like the couriers you use. They left my parcel in the post room of my flat building and didn’t bother to buzz my flat number to tell me.”

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Posted 3 months ago

“Package damaged! Delivered in plastic sack”

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Posted 6 months ago

Hi Patricia, Thanks for your message. I'm really sorry to hear your package arrived like that, and was damaged in transit. I'll get in touch directly to correct this for you as quickly as we can.

Posted 6 months ago

“Both boxes arrived kind of crushed but didn't have the energy to organise returns/replacements. Shame because the products themselves seem nice”

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Posted 8 months ago

Hi Charlie, I'm so sorry to hear your order was damaged in the post. We'll be in touch by email to see if we can get this resolved for you asap. thanks

Posted 8 months ago

“Have not received delivery yet as being held with customs charges due. I bought the same product from Amazon last year and had no such issue. Very disappointing.”

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Posted 1 year ago

“I was disappointed by the size of the card I bought. I didn't check before i ordered it and wrongly assumed that it would be bigger going by the price. I like to give bigger cards and am unable to use it for the person and occasion that it was intended for. Delivery was good”

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Posted 1 year ago

“Shame both cards arrived bent Not great”

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Posted 1 year ago

Hi Graham, thanks for getting in touch. I'm really sorry to hear that your order arrived damaged. I'll be in touch direct to get this sorted for you asap. thanks, Ryan

Posted 1 year ago

“Great quality card, however arrived too late for occasion”

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Posted 2 years ago

Hi Amanda, I'm really sorry to hear the card was late. I'll reach out to you by email to see how we can sort this for you.

Posted 2 years ago

“excellent and attentive customer service”

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Posted 2 years ago

Hi Tom, I'm really sorry to hear your item hasn't yet arrived yet. We'll reach out by email to find out some more and try and get this resolved asap for you.

Posted 2 years ago

“Lovely selection, managed to get a great gift that I haven’t found locally. Delivery was quick but not wrapped very well so some of the paper stationery products were creased and can’t be used for gifts.”

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Posted 2 years ago

Hi Dee Sen, I'm really sorry to hear your order hasn't arrived in perfect condition. I've emailed you to find out some more and see how we can get that sorted for you as quickly as possible.

Posted 2 years ago

Penny Black is rated 4.9 based on 961 reviews