Penny Black Reviews

Name: Penny Black
Rating: 4.87

4.9 Rating 960 Reviews

97 %

of reviewers recommend Penny Black

4.9

Based on 960 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Penny Black:

At Penny Black, the small moments matter. Whether you’re telling a loved one you’re proud of them, planning a llama-themed birthday party, or putting pen to paper with ideas the world isn’t quite ready for – we’re here to help you make every moment meaningful.

And because we do all the hard work of sourcing ethical, sustainable products, you can feel good when you shop – knowing that you’re a good person, buying good products, from good people.

Visit Website

Phone:

01413424375

Email:

ryan@penny-black.co.uk

Location:

721, Great Western Road, Glasgow
G12 8QX

Penny Black 5 star review on 16th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed. Order has not arrived for the special day.”

Helpful Report

Posted 4 months ago

Hi Nicola, I'm so sorry to hear that your order didn't arrive on time. I'll get in touch to see how we can fix this for you. thanks

Posted 4 months ago

“First time using this company and was disappointed with the product received. A birthday card was sent in a large A4 envelope and when it arrived it was bent in the middle so could not use. If only it was sent in a smaller, more protective envelope. I doubt I would reorder from this company again.”

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Posted 2 years ago

“Took too long to arrive, over a week. Subsequently missed the birthday the card was intended for by 4 days.”

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Posted 2 years ago

“It took over a month to receive my parcel. I had no information at all. The shipping cost is high, and on top of that there's an import fee from UK to Europe.”

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Posted 2 years ago

Hi Laureline, Thanks for getting in touch. I'm really sorry for that, unfortunately your package had been caught up in the Cyberware attack that hit Royal Mail international services which clearly caused a huge delay. I'll reach out by email to arrange a solution for you.

Posted 2 years ago

Penny Black is rated 4.9 based on 960 reviews