Penny Black Reviews

Name: Penny Black
Rating: 4.87

4.9 Rating 961 Reviews

97 %

of reviewers recommend Penny Black

4.9

Based on 961 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Penny Black:

At Penny Black, the small moments matter. Whether you’re telling a loved one you’re proud of them, planning a llama-themed birthday party, or putting pen to paper with ideas the world isn’t quite ready for – we’re here to help you make every moment meaningful.

And because we do all the hard work of sourcing ethical, sustainable products, you can feel good when you shop – knowing that you’re a good person, buying good products, from good people.

Visit Website

Phone:

01413424375

Email:

ryan@penny-black.co.uk

Location:

721, Great Western Road, Glasgow
G12 8QX

Penny Black 5 star review on 16th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Card still hasn't arrived. Had to go and buy another card for my husband's birthday.”

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Posted 2 months ago

“Still not received my card, was told to wait longer but I’ve still not received my order. I’ve contacted them again but not heard anything back as yet. If they have to send another card I won’t receive it by the date I need it and will have to buy another card.”

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Posted 5 months ago

“I haven't received my order that was to take only up to 3 days.”

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Posted 6 months ago

Hi Karen, I'm really sorry to hear that your order hasn't arrived yet. I understand how frustrating this can be. I'll reach out directly to find out what's going on and get this resolved for you as soon as possible. Thanks, Ryan

Posted 6 months ago

“Sorry but have not received this, needed it for tomorrow”

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Posted 11 months ago

Hi Karen, I'm really sorry to hear this. We'll be in touch via email to see what went wrong.

Posted 10 months ago

“Never received parcel!!”

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Posted 1 year ago

“I ordered a Christmas card on 04-12-2023, still haven’t received it. Queried via your website, kept informing me that it has been sent! I still haven’t received it. Extremely inefficient, kept my money and I still haven’t received it, today is 18-12-2024”

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Posted 1 year ago

“Unfortunately my card was damaged when I received it It had been bent and badly creased It would cost me too much to return on top of what I have already paid I was disappointed”

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Posted 1 year ago

“WHY WOULD YOU FOLD THE WRAPPING PAPER AND SHOVE IT IN AN ENVELOPE LIKE THAT? IT'S NOT LIKE I PAID PEANUTS FOR IT.... IT WASN'T CHEAP AND I ALSO PAID FOR POSTAGE TOO.”

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Posted 1 year ago

“Still missing one of my items I ordered.”

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Posted 1 year ago

“I havent received my order”

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Posted 1 year ago

Hi Yvonne, So sorry to hear your order hasn't yet arrived. I'll reach out direct to get this sorted for you asap. thanks, Ryan

Posted 1 year ago

“I didn't receive the order please i want refund”

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Posted 2 years ago

Hi Alzira, Thanks for getting in touch. I'm really sorry to hear your order hasn't arrived. I'll reach out direct to get this solved asap for you.

Posted 2 years ago

“Sorry my card hasn't arrived ordered 6/12 now 14/12”

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Posted 2 years ago

“Nice designs but you packed a card with a non-easy peel sticker to keep the card closed for some reason. It wouldn’t come off properly and has spoilt the card. There is no reason for these stickers in the first place and now you have fucked up what otherwise would have been a nice card. Will not recommend. Will not purchase from again, simple as that.”

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Posted 2 years ago

Hi Richard, Thanks for your feedback and I'm very sorry your order has been damaged. The card clasps are a fantastic step forward in our industry to move away from single use plastics such as cellophane wrapping of cards. It sounds like there has been some kind of glue failure here, which has unfortunately caused the card to be damaged. I'm really sorry it has clearly been quite distressing, we'll reach out by email to find out more and get this sorted for you asap.

Posted 2 years ago

Penny Black is rated 4.9 based on 961 reviews