“It’s a good company with plenty of choice.
My only quibble and it’s a small one is I can’t post returns from N.I. to Ireland with incurring large cost.
So I either go by train free over the border or ask someone to post it in Donegal. Awkward but it hasn’t stopped me. 😊”
“Purchased two pairs of trousers lovely materials great service the only thing is that I should have sized down as they are big fitting excellent service and fast delivery will buy again.”
Thank you so much for taking the time to share your feedback about your recent experience at Pamela Scott. We truly appreciate customers like you who let us know about their thoughts and concerns.
We sincerely apologize for the issue you encountered with the market writing on the inside of the jacket. This is definitely not the level of quality or service that we strive to provide. We understand how frustrating and disappointing this must have been for you, and we deeply regret any inconvenience caused.
To ensure that such incidents do not occur in the future, we would greatly appreciate your assistance in providing us with further details. Could you please kindly let us know how we can make things better? Any specific suggestions or feedback you could share would be incredibly valuable to us in improving our products and service.
Once again, thank you for bringing this matter to our attention. We genuinely value your feedback and the opportunity to rectify this situation. We hope to have the chance to restore your trust in our brand and provide you with a seamless and enjoyable experience in the future.
Warmest regards,
Pamela Scott Customer Service Team
“I was pleased with service I received from Pamela Scott's. The garments I ordered were as advertised on line store and I am happy with them. I will enjoy wearing them. Thank you for my free gift (scarf) lovely for the autumn.
Thank you
Philomena”
“Dreadful twice I've ordered online and had problems both times love Pamela scott but would never shop online with them again no one seems to check orders before dispatch”
Dear Karen,Thank you so much for taking the time to provide us with your valuable feedback regarding your online shopping experiences at Pamela Scott. We truly appreciate your openness and willingness to share your thoughts with us.
We sincerely apologize for the issues you encountered with your orders. It is truly disheartening to learn that you had problems not just once, but twice. We understand your frustration and we assure you that this is not the level of service we strive to deliver.
At Pamela Scott, we continuously aim to improve our services, and customer feedback plays a crucial role in this process. We would be grateful if you could kindly let us know specific details regarding the problems you encountered during your online orders. This will enable us to address and rectify these issues promptly, ensuring a better shopping experience for you and our future customers.
Once again, thank you for sharing your experience with us. We value your support and loyalty to Pamela Scott, and we will do everything within our power to regain your trust. If there is anything else we can do to make things right, please do not hesitate to let us know.
Warmest regards,
Customer Service Team at Pamela Scott
“The NYDJ jeans are fantastic and a beautiful fit although been only one length are quite long so will need altered. Maybe 30" leg length could also be considered.”
“Hi guys I have been shopping with pamela scott and the quality of everything so brilliant
I just bought the crochet white cardigan
And it is amazing 👏”
“I found Pamela Scott fantastic to deal with. My purchase arrived the next day. Unfortunately the blouse did not fit so I returned it to my nearest store and was immediately refunded. While there I bought a dress which I am very happy with. Its a lovely place to shop they are a great company for online shopping as well”
