“I'm really pleased with everything I've purchased. Delivery was very fast. Everything is perfect. The best thing of all was my beautiful surprise free gift! It's a most gorgeous scarf which will be perfect with a grey coat I have. Thank you so very much for it. Keep up the good work.”
“I recently purchased 2 Opus longline shirts (one in teal and one in navy) and ordered both size 38 and 40 in each as I was unsure of the fit/sizes.
Opus is usually very good quality and I was looking forward to receiving the order.
However when it arrived, all 4 shirts were in poor condition and very creased. The fine fabric was not suitable for a good ironing and even though I hung them up for a couple of days, the items remained creased and unwearable. To make it worse, one of the shirts was shop soiled and had marks at the neck and on the sleeve.
I had to return the shirts.”
Thank you so much for taking the time to provide your feedback regarding your recent purchase of the Opus longline shirts. We sincerely appreciate your honesty and value your opinion.
We would like to apologize for the condition of the shirts upon arrival. It is clear that we have fallen short of our usual high standards in terms of quality control, and we deeply regret any inconvenience caused. We understand how disappointing it must have been to receive creased and shop soiled items, especially considering your anticipation for the order.
We would like to make things right for you and ensure that this is an isolated incident. We kindly request you to provide us with more details about your experience, such as your order number and any specific suggestions you may have for improvement. This will help us address the issues you encountered and prevent them from happening again in the future.
Once again, we genuinely appreciate your feedback and thank you for bringing this matter to our attention. We are committed to providing exceptional customer service and ensuring that our valued customers, like yourself, have a positive experience with our products. We look forward to the opportunity to rectify this situation and restore your faith in our brand.
Warm regards,
Ashyra Bristol
Customer Service Team at Pamela Scott
“This review is in relation to an in store purchase. I returned shoes which were clearly faulty on Saturday last to your Waterford store. I am still waiting for the refund to be processed. I can't believe your manager Gemma did not have the authority to process the refund/ or issue a gift card. I had proof of purchase with my receipt. They were only purchased on 2nd June. The sole of one split completely & the other one was heading that way.”
Thank you for taking the time to provide feedback on your recent experience with Pamela Scott. We sincerely appreciate your effort in bringing this matter to our attention.
Firstly, we apologize for the inconvenience you encountered when returning your faulty shoes to our Waterford store. Your frustration is understandable, and we are sorry for any inconvenience caused by the delay in processing your refund.
We understand your surprise regarding our manager, Gemma, not having the authority to process the refund or issue a gift card. Rest assured, we will address this concern and ensure that all our store managers are equipped with the necessary authority to handle such situations promptly.
We genuinely value your loyalty and would like to make things right. To improve our service, we kindly request that you provide us with further details on how we can better meet your expectations and prevent this type of issue from occurring in the future.
Once again, we truly appreciate your feedback and apologize for any inconvenience caused. It is through valuable feedback like yours that we can continuously enhance our customers' experience.
If there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to the opportunity to serve you better in the future.
Best regards,
Pamela Scott Customer Services
“I am in the process of returning both items the pink jacket is ripped under the arm and looks like it has been worn and the blue wrap has threads pulled in the back very disappointed as it is my first purchase on line and all my visits to your stores agave been lovely”
Dear Margaret. Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Pamela Scott. We truly appreciate it when customers like yourself share their thoughts, as it helps us improve our products and services.
We sincerely apologize for the disappointment caused by receiving the pink jacket in a ripped condition and the blue wrap with pulled threads. This is not the kind of quality we strive to deliver, especially for your first online purchase. Please accept our apologies for any inconvenience caused.
We are glad to hear that your previous visits to our physical stores have been lovely, and we want to ensure that your online experience matches that standard. To make things better, we would like to understand more about what happened and how we can rectify the situation for you. Could you kindly provide additional details on your preferred resolution? We are eager to assist you in any way we can.
Once again, we appreciate your feedback and we are committed to making the necessary improvements to ensure a delightful shopping experience for all our valued customers. Should you have any further concerns or questions, please do not hesitate to reach out to us.
Thank you for your understanding.
Best regards,
Customer Services
“I find it difficult to get non “wear- then- throw-away” clothes lately. A lot of your clothes now are not what my age group like to wear. Too much younger styles. Bettty Bartley and Joseph Ribcoff are the only two in this range that I like, but very few Pamela Scott shops outside the big cities carry these designers.
I think the choices for the over 50s is very limited now, and that has only been the case for the last 5-6 years, before that one could buy four or five items any day, but lately I am struggling to find anything I really like.
Also the courier keeps delivering my package to a neighbour half a mile away, in spite of having the correct post code on the package, which will bring you to my house only. He keeps delivering it to a different post code address.”
