“Received my order yesterday. Absolutely beautiful dresses. So delighted with your customer service and your products are fantastic. Will definitely shop with you again.
Thank you.”
Thank you so much for taking the time to share your feedback about your recent experience with Pamela Scott. We truly appreciate your honesty and value your opinions as they help us improve our services.
We sincerely apologize for any confusion or inconvenience you encountered regarding the gift voucher you ordered online. If you would prefer a gift card we can suggest using the balance from your e-gift voucher to purchase a gift voucher which can be used both in-store and online. The link is included below:
https://www.pamelascott.com/products/gift-card-1
Once again, thank you for bringing this matter to our attention. We value your patronage and hope to have the opportunity to serve you better in the future.
Warm regards,
Ashyra Bristol
Customer Service Team at Pamela Scott
Thank you so much for taking the time to share your feedback about your experience with Pamela Scott. We appreciate your kind words regarding the dress you purchased. It's great to hear that you loved it!
However, we are sincerely sorry to learn about the delay in dispatch and delivery. We understand that this inconvenience has impacted your overall experience, and we apologize for any frustration it may have caused. We have reviewed your order details and can see that this order was placed on 23rd June, it was dispatched rom our warehouse on 28th June and was delivered to you on 29th June. This is with in our turnaround time of 3-7 working days. The link below further explains our delivery processes and policy:
https://www.pamelascott.com/pages/delivery-and-shipping
Once again, thank you for bringing this matter to our attention. Your feedback is highly valued, and we are committed to ensuring that our customers have the best possible experience when shopping with us. We look forward to hearing from you and working towards a resolution.
Warm regards,
Ashyra Bristol
Pamela Scott Customer Support
“I bought two dresses online. Painless process. Items delivered a couple of days later, nicely wrapped , so a pleasure to open. I've purchased from Pamela Scott on other occasions too. The great thing about it is you can return unsuitable items to your nearest store for exchange or refund. No complaints..”
Thank you so much for taking the time to provide us with your feedback regarding your recent experience at Pamela Scott. We genuinely appreciate your valuable input, as it helps us identify areas where we can improve.
We are truly sorry to hear about the issues you encountered, specifically the damaged box and the worn shoes. This is certainly not the level of quality we strive to deliver at Pamela Scott, and we apologize for any inconvenience caused by this oversight.
To rectify this matter, we would like to ask for your assistance in helping us understand how we can make things better. Could you kindly provide further details regarding the damaged box and the condition of the shoes? This will allow us to investigate the matter thoroughly and take any necessary steps to prevent such occurrences in the future.
Once again, we sincerely appreciate your feedback and your willingness to share your experience with us. We value every customer's opinion, as it guides us towards providing exceptional service and products. Our team is committed to ensuring your satisfaction, and we hope to have the opportunity to make it up to you soon.
If there is anything else you would like to share or any further assistance we can provide, please do not hesitate to reach out to us.
Thank you for your understanding and
