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Oilfast Reviews

4.9 Rating 2,230 Reviews
97 %
of reviewers recommend Oilfast
Company Reviews Metrics Info
4.9
Based on 2,230 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Oilfast Reviews

About Oilfast:

Oilfast delivers Kerosene Heating Oil, Gas Oil, and Road Diesel to homes and businesses all year round - operating as Oilfast in Scotland and OilMaxx in England.

We’re proud to be the fastest-growing fuel company in Scotland, backed by an experienced, knowledgeable team who support every step of our journey.

Exceptional service is at the heart of what we do. Combine that with first-class local knowledge and competitive prices, and it’s easy to see why Oilfast is the automatic choice for both domestic and commercial fuel oil and lubricants.

No delivery is too big or too small. Our extensive fleet includes everything from compact tankers for tight access, right up to articulated vehicles capable of delivering 36,500 litres - giving you complete flexibility for your fuel needs.

Committed to quality, every time.
We don’t use large call centres. Instead, you’ll speak to a friendly, local team who understands your area. And with our reliable, experienced drivers, we’re proud to offer a delivery service that goes the extra mile - literally.

Visit Website

Phone:

01698 537 152

Email:

lorraine.stewart@oilfast.co.uk

Location:

Nethan Street, , Motherwell,
Nethan Street, , Motherwell
North Lanarkshire
ML1 3TF

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Mac Willie
Unverified Reviewer
“It's a good thing investing with Zozozon but there are unreal Zozozon brokers they stole a lot from me 4months ago my grand mom has refer me to to file a compliant to '' wikihelpdesks@ gmail . com '' for a successful recovery i hope am doing the right thing. i hope i get a respond here.”
Helpful Report
Posted 1 year ago
Paul Bury
Unverified Reviewer
“As a new customer to OilFast, having my first "fill", I contacted OilFast on 9 February 2024 explaining that I was having a new boiler commissioned on 19 Feb and needed 500 litres of oil to get the system commissioned. Further, that I had arranged for a plumber / heating engineer to visit and commission the system on 19 February. OilFast said "no problem" and agreed, took payment and said that they would deliver 500 litres of oil on 14 February. This did not happen and as I was working away from home, I was not made aware of the failure to deliver. I returned home from work on Friday 16 February in the evening to find the oil tank still empty. I contacted OilFast and after many frantic phone calls, a Manager eventually said that they would get a delivery to me for Monday 19 February at 08:30 prior to the plumber's visit that day. I gave OilFast the option to delay and I said that I could ring and re-arrange the plumber's visit - I was assured that the oil would be delivered "first thing" on Monday! Alas - Monday 8:30 came and went and still no delivery!!! This being 10 days since the original order, and 5 days later than the original agreed delivery date. I telephoned OilFast again - to be advised that their lorries were having a problems and a delivery was going to happen. The heating engineer arrived at about 10am and I explained the problem - no oil - he said he could go to another address and come back later that morning, and hopefully the oil would have come by then. Eventually - at 11am, a OilFast flat-bed van arrived with 8 x 25 ltr barrels of oil and a representative from OilFast brought a 12V battery, a portable pump and had to manually pump 200 litres of oil - he said the remainder of the oil will come later that week. He finished transferring oil to the tank by 11:30am, some 5 days late and still 300 litres short!!! The oil was in a 1200 litre tank, and the 200 litres delivered were only about 1" above the oil outlet of the tank. My heating engineer then arrived about 5 minutes later whilst I was purging the air and filling the "Tiger-loop". He was unable to wait any longer and apologised as he couldn't wait any longer as he had other jobs to do. Having complained - and been given a total "run-around" OilFast have merely sent me 2x £10 vouchers off my next order - As you can imagine - these have gone in the bin and I will NEVER be using OilFast again - sorry! Unfortunately, OilFast has lost a new customer - but I have learnt not to waste my time with them. I have since used another supplier and their order came fast without any hitches and 10p per litre cheaper! "OilSlow" in dribs and drabs is perhaps more appropriate. A true indication of a company is not how they perform when things work; Rather, how they deal with a problem. Having to chase them on multiple occasions over several days, failure to advise me of problems, delays and short-delivery suggests a total lack of care for a customer. Problems with lorries was the only excuse they gave - not good enough!”
Helpful Report
Posted 1 year ago
Paul Bury
Unverified Reviewer
“As a new customer to OilFast, having my first "fill", I contacted OilFast on 9 February 2024 explaining that I was having a new boiler commissioned on 19 Feb and needed 500 litres of oil to get the system commissioned. Further, that I had arranged for a plumber / heating engineer to visit and commission the system on 19 February. OilFast said "no problem" and agreed, took payment and said that they would deliver 500 litres of oil on 14 February. This did not happen and as I was working away from home, I was not made aware of the failure to deliver. I returned home from work on Friday 16 February in the evening to find the oil tank still empty. I contacted OilFast and after many frantic phone calls, a Manager eventually said that they would get a delivery to me for Monday 19 February at 08:30 prior to the plumber's visit that day. I gave OilFast the option to delay and I said that I could ring and re-arrange the plumber's visit - I was assured that the oil would be delivered "first thing" on Monday! Alas - Monday 8:30 came and went and still no delivery!!! This being 10 days since the original order, and 5 days later than the original agreed delivery date. I telephoned OilFast again - to be advised that their lorries were having a problems and a delivery was going to happen. The heating engineer arrived at about 10am and I explained the problem - no oil - he said he could go to another address and come back later that morning, and hopefully the oil would have come by then. Eventually - at 11am, a OilFast flat-bed van arrived with 8 x 25 ltr barrels of oil and a representative from OilFast brought a 12V battery, a portable pump and had to manually pump 200 litres of oil - he said the remainder of the oil will come later that week. He finished transferring oil to the tank by 11:30am, some 5 days late and still 300 litres short!!! The oil was in a 1200 litre tank, and the 200 litres delivered were only about 1" above the oil outlet of the tank. My heating engineer then arrived about 5 minutes later whilst I was purging the air and filling the "Tiger-loop". He was unable to wait any longer and apologised as he couldn't wait any longer as he had other jobs to do. Having complained - and been given a total "run-around" OilFast have merely sent me 2x £10 vouchers off my next order - As you can imagine - these have gone in the bin and I will NEVER be using OilFast again - sorry! Unfortunately, OilFast has lost a new customer - but I have learnt not to waste my time with them. I have since used another supplier and their order came fast without any hitches and 10p per litre cheaper! "OilSlow" in dribs and drabs is perhaps more appropriate. A true indication of a company is not how they perform when things work; Rather, how they deal with a problem. Having to chase them on multiple occasions over several days, failure to advise me of problems, delays and short-delivery suggests a total lack of care for a customer. Problems with lorries was the only excuse they gave - not good enough!”
Helpful Report
Posted 1 year ago
LENA MACLEAN
Verified Buyer
“I can't fault Oilfast, I always get a phone call asking if I need a top up, it's always on time and they never let you down.”
Helpful Report
Posted 1 year ago
RHONA ARMITAGE
Verified Buyer
“Polite on the phone, quick on delivery and polite when filling up tank. Thanks”
Helpful Report
Posted 1 year ago
KATE WHITE
Verified Buyer
“The service I receive from your Arran agent and driver is the very best anyone could could have.”
Helpful Report
Posted 1 year ago
Mannock Croft
Verified Buyer
“Great service as always from order to delivery”
Helpful Report
Posted 1 year ago
Ian Page
Verified Buyer
“Very competitive on price. Very very speedy delivery - nobody else comes close. Very friendly staff too.”
Helpful Report
Posted 1 year ago
JAME BISSET
Verified Buyer
“Superfast friendly and good price too!”
Helpful Report
Posted 1 year ago
Brian Tait
Verified Buyer
“Nice and friendly and very helpful to deals with.”
Helpful Report
Posted 1 year ago
CRAIG DEWAR
Verified Buyer
“Great service as always”
Helpful Report
Posted 1 year ago
SHARON HUMPPHREYS
Verified Buyer
“Always very efficient & professional.”
Helpful Report
Posted 1 year ago
PAM HOUSTON
Verified Buyer
“Hassle free speedy delivery. Happy customer!”
Helpful Report
Posted 1 year ago
JAMIE BRASS
Verified Buyer
“Prompt & reliable service. You can rely on Oilfast.”
Helpful Report
Posted 1 year ago
ROBERT KING
Verified Buyer
“Friendly staff, prompt delivery.”
Helpful Report
Posted 1 year ago
KATHARINE MITCHELL
Verified Buyer
“The service is nearly always very good and the staff in the Crieff Office are excellent and very helpful.”
Helpful Report
Posted 1 year ago
PAUL BARCLAY
Verified Buyer
“Great service from very helpful staff”
Helpful Report
Posted 1 year ago
COLIN PATERSON
Verified Buyer
“We get very good service from them and they always deliver on time. The staff are very helpful.”
Helpful Report
Posted 1 year ago
AUDREY GRANT
Verified Buyer
“You answer phone quickly & I get my oil del quickly too. Person answering my call always friendly. Tanker driver is careful with hose through my garden because I do have a lot of plants. Thanku for good service.”
Helpful Report
Posted 1 year ago
MHAIRI MACMILLAN
Verified Buyer
“As above.......”
Helpful Report
Posted 1 year ago
Oilfast is rated 4.9 based on 2,230 reviews
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