“The registration and initial order process seemed rather unnecessarily complicated. With most online websites, the customer can register and order in the same transaction.
However, the delivery was very quick - much appreciated.”
Hello,
Thank you for your review. It is really appreciated.
Our web design team are currently working on a more streamlined process. We are delighted to hear that you are happy with the service provided.
Kind regards
Sarah
“Twice it's happened, we get used to ordering one particular product only for the 2nd time to be told it's not available. Consistency is what customers need otherwise they will look somewhere else. x”
“I have been taking magnesium citrate from nutri link for many years. It does seem to be better than other magnesium I’ve tried although I’ve only tried a couple of others. Service is good and products arrive quickly. I think they are very expensive and despite being a loyal customer I have never been offered any form of loyalty discount. A subscribe and save service would be good as the price just keeps going up and it’s getting beyond my means.”
Hello Barbara,
Thank you for taking the time to write a review. It is really appreciated.
Please do not hesitate to reach out to a member of our customer service team should you need any assistance in navigating our website. They can be contacted by either phone: 0333 577 0404 or email info@nutrilink.co.uk.
Kind regards
Sarah
Hi Barbara
Thank you for you review.
We are sorry to hear that your order was incorrectly received.
I have checked your account and the item was dispatched to you by DPD courier service on the 6th of February once the error was brought to our attention. I have checked the tracking this morning and the item was delivery yesterday the 7th of February.
We apologise for any inconvenience that has been caused.
Kind regards
Jenny
“I have been using Nutrlink for years and usually receive an excellent service.
However my latest order should have contained 2 bottles of Vitamin D supplement and only contained one. I am hoping this can be resolved soon.”
Hi Alison
Thank you for your review.
I am sorry to hear that you did not receive the correct amount of Vitamin D.
I have however arranged for a further bottle to be sent to you today by First Class Post.
Kindly accept our apologies for any inconvenience caused.
Kind regards
Jenny
“Had the goods I wanted but not in the sizes I wanted so had to buy smaller amounts (which cost more per capsule). Delivery took a couple of days which was expected.”
“Very reliable BUT it would be useful to charge duty/customs to us EU people at point of sale. Its a huge faff having to pay our duty separately after already paying Nutri-link (and within a very short time window) when the goods reach my home country. Thanks.”
“- very expensive - cheaper ( ?20 per pack) via iherb - expiry date better too! - used before my GP introduced to me - won?t buy via Nutri Link in future”
“I was unable to register for an account via the website. It was so frustrating. When I called to place my order I was told I can register using the Resources tab! A bit random. Wasn?t impressed.”
“Got the tablets really quickly which I was very happy with. They had run out of the 90 tablets size so I bought the 180 size ones thinking they are the same but more. But they came as round tablets (instead of the oval shaped ones) which are a lot harder to swallow. Also the instructions say to take 6 a day on the 180 packet instead of 3 a day for the 90 tablets. So I need to take twice as many and pay nearly twice as much, which doesn't really make sense. If I had known this before hand I would not have bought them.”
Hi Deborah
Thank you for your review. On checking your account it appears that when you placed your order on our website you ordered Osteo-B II, but previously you had ordered Osteo-B-Plus which is why there is a difference in recommending dosage, as these are different products. We would suggest that you speak to your Practitioner, Rowena Paxton who can advise with regard to the difference in the products, but if you are unable to make contact with her if you could please call us on 0333 577 0404 our in-house Nutritionist can speak with you.
Kind regards
Jenny
