Hello Pat,
Thank you for your review. It is really appreciated.
I do apologise that you were sent an incorrect product. I can see that my colleague has sent the correct item to you today.
Again, I apologise for any inconvenience caused.
Kind regards
Sarah
“I entered purchase but went round in circles trying to check out and pay. still not received Mail being stupid about accessing communal door when we are out”
Hello Katharine,
Thank you for your review. It is really appreciated.
I can confirm, that further to your call yesterday, the remaining 2 pots were dispatched out to you.
Again, we apologise for any inconvenience caused.
Kind regards
Sarah
Hello Sarah,
Thank you for your review. It is really appreciated.
As your order was placed on Saturday, this would not have been dispatched until Monday when our warehouse re-opens. Royal Mail do try to deliver the next day, but this is not a guaranteed service. To discuss all available delivery options, please do either call us (0333 577 0404) or email us (info@nutrilink.co.uk).
Kind regards
Sarah
“I am a regular customer and make a regular order. Never had a problem until recently, the last time I ordered my order was not dispatched on the same day for next day delivery, although I made the order in the morning, well in time for same day dispatch as guaranteed on their website, as a result I had to wait until after the weekend for it to be delivered, and then an extra day for me to be to able to collect it from the depot as the courier didn't leave the package in my safe place as requested, and had to a few days without supplements as a result. Very annoying.
If it happens again when I order again, I will make my future orders elsewhere.”
Hi,
Thank you for taking the time to write a review, it is really appreciated.
I am sorry that you experienced difficulties with DPD. If you would prefer any future orders to be dispatched via Royal Mail Special Delivery, please do contact our customer services team (0333 577 0404) and they would be happy to assist you.
Kind regards
Sarah
Hello Nigel,
I am very sorry that you have received an incorrect product. I will get the correct product sent out today to you. I will include a free shipping returns label - if you could pop the powder back in the post to us at your convenience.
I apologise for any inconvenience caused.
Kind regards
Sarah
Hello MC Smith,
Thank you for taking the time to write a review. As your order was place after 2pm on the 27th, then it would not be dispatched until the following day. Royal Mail tracked 24 is not a guaranteed next day delivery service - although they do aim to do so.
You can update your delivery with Royal Mail via the following link:
https://www.royalmail.com/track-your-item#/tracking-results/JZ302359593GB
Please do not hesitate to contact a member of the customer services team on 0333 577 0404 if we can be of any further assistance.
Kind regards
Sarah
“I got given link by my doctor and tried to buy product.
Having to register and get password ( it did not arrive) seems too complicated.
Suddenly I got a flurry of emails( prompted by doctor?) and pills arrived next day by costly mail
Over complicated way to buy pillls”
Hello Gavin,
Thank you taking the time to write a review.
I am sorry to hear that you found setting up an account complicated. Postage within the UK is free and any postage charge would be optional to change the service used.
Please do not hesitate to contact a member of the team if we can assist you in any way.
Kind regards
Sarah
Hi Kenneth
Thank you for your review, and we are sorry to hear that you are unhappy with your Royal Mail delivery.
Your order was dispatched on the day of you placing an order on our website, but unfortunately, Royal Mail 24 Tracked is not a guaranteed next day service. We do however offer next day services if you prefer when placing your next order.
Kind regards
Jenny
“The webinar was great but I found it really hard to book on, it wasn’t clear that I had to sign in first to add to basket. It was almost enough to make me
Give up trying but I persevered and emailed admin. It was longwinded then having to register separately with the webinar provider. But actual webinar great and useful!”
Hello
Thank you for your review, and am sorry to hear that you had difficulties with booking onto the webinar, but unfortunately to purchase a webinar through our website you will need to sign into your account as webinars can only be purchased by Practitioners who are registered with us.
We are delighted however that you were pleased with the webinar content.
Kind regards
Jenny
“I find it really strange that the day after I place an order you ask me to evaluate the service! So far, I have received 3 emails confirming my order and stating that it will be dispatched. Then I received another one saying it had left your warehouse and I could track it on your website. When I clicked on the link provided I was taken to the home page of your website... no idea where to find tracking information....
So, so far I have to submit that service is rather poor... wouldn't you agree?
Further down this page I see a question as to how I communicated with you - in my case via the website which is not even listed !!!”
Hi Mary
Thank you for your review.
I am sorry to hear that you are unhappy with our services.
An email is sent to confirm that you have placed your order online, and also when it has been dispatched from our warehouse to keep you informed of what is happening with your order. The Link that is provided takes you to our website to instruct you how to track your parcel with the delivery company you selected at the time of ordering, but I have passed your comments to our IT Department.
Kindly accept our apologies for any inconvenience caused.
Kind regards
Jenny
“The Good: Fast service with free delivery. The Bad: -Prices are high. -New website performs badly on an iPad and makes it hard to amend purchase orders - Out of stock on several item. - Does not offer discounts for bulk orders of more than ?500.”
