Hello,
Thank you for your review. Unfortunately, we do not have any control over customs charges and we cannot advise as, post Brexit, EU countries do charge duty in different ways. If duty is to be charged by your countries customs authority, they will advise you prior to delivery. Typically this is notified to you via the courier service systems and is meant to be applied when the value of the goods ordered exceeds £135 / €150.
If you have any questions, please do contact a member of our customer services team on 0044 1626 882100.
Kind regards
Sarah
“I was sent the wrong item, when I phoned to ask for the correct one to be sent out I was told it wouldn't be sent out till Monday. No effort was made to get it into the post for next day delivery.”
Hello Cathy,
Thank you for your review. It is really appreciated.
I am sorry for the packing error. Unfortunately, our post had already been collected by Royal Mail at the time of your call. My colleague did upgrade your postal method to Royal Mail Special Delivery, to ensure you received it as soon as possible.
Kind regards
Sarah
Hello Anita,
I do apologise for this error. My colleague emailed you this morning to confirm that the correct product will be dispatched out to you today.
I apologise for any inconvenience caused to you.
Kind regards
Sarah
Hi Kim,
Thank you for your message. I am sorry you have received a broken bottle. If you would like to contact a member of our customer services team, we would be happy to send a replacement to you. Our contact number is 0333 577 0404 or email info@nutrilink.co.uk.
We will wait to hear from you.
Kind regards
Sarah
Hello Sean,
Thank you for taking the time to review. Tracking information was emailed to you on Monday. For your convenience, I have just emailed the tracking details again.
Please do not hesitate to email me back if I can be of any further assistance.
Kind regards
Sarah
Hi Rosalyn
Thank you for your review.
I am sorry to hear that you have experienced a packing error. As confirmed yesterday with you on the telephone your missing product will be dispatched to you today, as our post had already been collected when you reported the error yesterday.
Kindly accept our apologies for any inconvenience caused.
Kind regards
Jenny
Hi Michelle
Thank you for your review. I am sorry to hear that you are not happy you received your review request before your order was received, but hopefully your order will be delivered soon, and that the postal strikes will not cause too much of a delay.
Kind regards
Jenny
“I have found their approach to be high-handed and arrogant. They seem to view the customer as an inconvenience. If I could source elsewhere I certainly would.”
