“I ordered Eye Dew eyedrops and this arrived! It’s not even similar in packaging. This is downright fraud! I ordered Eye Dew eye drops and paid more for the P&P than the drops!! When they arrived, they were NOT Eyedew but a thing by Optrex called “dazzling eyedrops” a poor facsimile of Eyedew Eyedrops. The whole experience was shoddy and sloppy.
Plus I ended up paying twice the amount I would’ve paid in a normal pharmacy. Really poor customer service!! And I’d like a refund?”
Hi Maureen,
Thank you for your review and feedback.
I sincerely apologize for the confusion and inconvenience caused by receiving the incorrect product. We genuinley believed that the product we sent out to you were simply rebranded when they returned to stock after a long time being unavailable. However, upon your email and further inspection, it was revealed that this was a different formulation, and we regret the oversight.
Please accept our apologies for this error. We have issued you a full refund which should be processed by your bank within 5 business days.
Kind regards,
My Pharmacy
“Cost of medicine was around 8 pound but I paid 12 pound for delivery so that I can collect it at my door but the driver didn't even call me n relieved at nearest center. It was very horrible experience for me ..as I had to go to collect the medicine. They should have refund my satisfactory amount as the medicine was not delivered at my door step”
Hi there,
Taking a look at your tracking information, DPD attempted delivery on the day but there was no answer and your parcel was redirected to a local pickup point. If you don't think you will be available for delivery, please add a note during checkout that you'd like it left in a desginated safe space.
Kind regards,
My Pharmacy
“ordered iron tablets for my mum as doctor said she needed them but didn't prescribed them like last time. found these which are strongest than the ones the doctor gave her last time”
