“I'm pleased that My Pharmacy is diligent about asking questions before selling certain drugs, but I have bought the same drug from them twice now and they still asked the same questions. Would it be possible, when a customer logs in, to view the past history and therefore not keep asking the questions. Perhaps there could be a question that asks if anything has changed since last time.”
Hi Nji,
Thank you for taking the time to leave a review.
We sincerely apologise for missing your emails about your refund, and we agree that our response should have been quicker - that’s not the standard of service we strive to deliver. Delays in communication can be extremely frustrating and your patience is appreciated.
If you have any other questions about your refund, please contact our support team (info@mypharmacy.co.uk) and we'll get back to you as soon as possible.
Kind regards,
My Pharmacy
