“Needed to purchase liquid paraffin which you can’t get in local pharmacies any more. My pharmacy was very efficient and delivery came very quickly. I will use them again now I know how reliable they are”
Hi Nathian,
Thank you for bringing this to our attention.
I've been made aware that you've already spoken to one of our customer support representatives and you've reached a conclusion you are happy with.
We are sorry that your original order did not reach you and was lost in transit with Royal Mail. We've been in contact with Royal Mail and have started the claim process. Once this process is complete, we can issue you a refund for your original order. Meanwhile, your replacement order has been approved by our prescribers and is currently awaiting dispatch.
If you have any further questions, please contact our customer support team (info@mypharmacy.co.uk) and we'll help you out as best we can.
Kind regards,
My Pharmacy
Hi there,
Thank you for bringing this to our attention.
I've taken a look at your order and it was marked as successfully delivered the day after it was dispatched, via your Royal Mail tracking link. We have received no other correspondence from yourself since your order was placed, over 14 days ago, making this review the first time we’re hearing of the issue.
Royal Mail has provided a delivery photo—if the image shown does not match your address or property, please reach out to our customer support team at info@mypharmacy.co.uk with your order number as reference, and we’ll do our best to assist you.
Kind regards,
My Pharmacy
