“The goods arrived and were as ordered. Placed in storage, as in the intervening period between order and delivery, the NHS supplied some at a hospital appointment. Delivery was delayed due to, despite paying nearly £6 for 1st class delivery, it took Royal Mail 5 days to get the order to us, owing to breathtaking incompetence. I suggest that in future you use a different courier.”
Hi Michael,
Thank you for the review and feedback. We understand your frustration with the delivery delay caused by Royal Mail. Although Royal Mail will typically deliver 1st Class parcels the next day, they can sometimes take longer than that and may take up to 2 days, which is noted when choosing your delivery option.
Looking at your tracking information and when your order was placed, it would seem that your parcel falls into the 2 day delivery period. We offer more reliable next day delivery options such as DPD Next Day Delivery if your parcel is needed urgently.
Kind regards,
My Pharmacy
Hi Dennis,
Thank you for your review and for choosing us for your first order. We're delighted to hear that you were very happy with your initial experience.
We're sorry to hear that you're having trouble logging in for a repeat order. Our customer service team would be happy to assist you with this issue. Please feel free to reach out to us at 01254 882800 or via email at info@mypharmacy.co.uk.
We look forward to helping you resolve this quickly and ensuring you have a seamless experience with your repeat order.
Kind regards,
My Pharmacy
Hi there,
Thank you for taking the time to share your feedback regarding your recent order. We're glad to hear that you are pleased with our service, though we do understand your frustration regarding the purchase limits on specific medications.
We must sometimes implement purchase limits on certain medications, particularly on items that can be abused or have required regulated distribution, in order to uphold patient safety. Please reach out to our customer service team (info@mypharmacy.co.uk) if you have any further questions or need assistance with any future orders.
Kind regards,
My Pharmacy
Hi Lynda,
Thank you for taking the time to provide feedback on your recent experience with our service. We strive to offer both efficient and competitive pricing, so we understand your concern regarding the cost of aspirin compared to previous prices you've found at Wilco.
Please know that our pricing is influenced by a variety of factors, including the costs we incur from our wholesalers and the dynamic nature of pharmacy supply chains. While we make every effort to keep our prices competitive, there are instances where the costs set by suppliers may be higher than expected, impacting our prices.
We are continually looking for ways to manage costs so that we can pass the savings onto our customers. Your feedback is invaluable in this process, as it helps us to understand and address the concerns of our customers.
Thank you again for choosing to shop with us, and we hope to see your custom again. If you have any further questions or concerns, please contact our customer support team.
Kind regards,
My Pharmacy
“Good service, only niggle being the site won't let you order two of the same item, and you have to get into an email dialogue every time with them to resolve/get what you want (which eventually you can) I've fed this back before but the issue remains.”
Hi there,
Thank you for the review and feedback.
Regarding the restriction on ordering multiple quantities of the same item, please know that this policy is in place for certain medications to comply with regulatory guidelines and to ensure the safe and appropriate use of pharmaceuticals. Our aim is to prioritize patient safety.
Please feel free to reach out to our customer service for any further clarification or assistance you may need. We value your business and are here to help ensure your experience with us is both safe and satisfactory.
Kind regards,
My Pharmacy
Hi Dale,
Thank you for the feedback and for highlighting your concerns regarding our packaging.
We're pleased to hear that your delivery was prompt, but we sincerely apologize for any disappointment casued by the packaging. We try to limit the amount of excess packaging we use, but I understand we failed to do this with your order. I've made the packing team aware of this and to make note not to use more than is necessary.
Kind regards,
My Pharmacy
Kind regards,
My Pharmacy
Hi Michael,
Thank you for taking the time to share your feedback with us. We're sorry to hear that our pricing did not meet your expectations.
As the product you ordered was a generic medication, pricing can fluctuate wildly depending on our wholesalers and the drug tariff. The price of this product is therefore set at a fixed maximum.
Kind regards,
My Pharmacy
Hi John,
Thank you for the feedback.
Apologies regarding the slow dispatch time. Unfortunately, after reviewing your case, it appears that your invoice was misplaced during the packing stage, which likely was the cause of the delay in getting your order sent out.
We've made the relevant team aware of this and made sure they are more careful with sorting through order invoices.
Kind regards,
My Pharmacy
Hi Trevor,
I've taken a look at our email history and there was no correspondence between yourself and our customer support team in regards to your address. I've also taken a look at your tracking information for your order and it was delivered successfully to the address you provided and wasn't handed someone else or placed in your designated safe place.
Please could you contact our customer support team with clarification - info@mypharmacy.co.uk
Hi Ani,
Thank you for the review and feedback.
Our product team will take a look at possible listings that contain the Vitamin D and Vitamin K2 combo that may become available for purchase in the future.
Kind regards,
My Pharmacy
“Well I got my order very quickly which was good,I’ve been taking the cream for 4 days now ,and as yet my shoulder/arm is still aching,I will continue to take it and see what happens”
Hi there,
Apologies your order wasn't dispatched the same day. We no longer had any stock of the product you ordered and had to wait for our wholesalers to deliver stock the following day.
We have made the stock team aware of trying to keep stock levels as accurate as possible.
Kind regards,
My Pharmacy
“Product is good and appears genuine, but using the Post Office for delivery is a big error and had I known I would have ordered elsewhere. I got three texts telling me about delivery and two telling me they are unable to deliver. I have a secure parcel box in my drive covered by 2 cctv cameras. No delivery attempt was made for the first two occasions. This is the only delivery operation in my area (Kent) that lies like this and is slow and unreliable. Hopeless.”
Hi Adrian,
Thank you for taking the time to share your feedback. We're pleased to hear that you are satisfied with the quality of the product. However, we deeply apologize for the inconvinience caused by the delivery issues you experienced.
We understand that reliable and transparent delivery is crucial, and we're disappointed to hear that the service provided by the Post Office did not meet expectations, especially with the lack of delivery attempts.
As an alternative to those who prefer a different courier to Royal Mail, we do offer DPD options for people who feel more comfortable using their service.
Kind regards,
My Pharmacy
Thank you so much for your feedback, Nayana.
You purchased a sealed box and there should be a manufacturer's patient information leaflet inside.
Please double check in side the box.
We strive to make sure all our customers are happy and receive the best service. We're always here to help if you need anything so please don't hesitate to reach out. Thank you again!
HI
Thank you for your feedback.
We always try to provide at least six months expiry on any product and longer if requested by the customer.
We also try and use the least packaging and in boxes that can be posted wherever possible.
Kind regards
My pharmacy
Hi there,
Thank you for the feedback.
We are always looking to improve the user experience on our site and customer feedback is vital to that.
Please forward any feedback you have to our email address (info@mypharmacy.co.uk) and we'll absorb it for future releases.
Kind regards,
My Pharmacy
Hi Ian,
Thank you for the feedback. Please could you provide further information as to why you found it difficult to order something you had ordered twice before? We are looking for feedback to make the website easier to navigate for our users.
Please forward further feedback to this email address: info@mypharmacy.co.uk
Kind regards,
My Pharmacy
Hi there,
Thank you for the feedback. Please contact our customer support team to look into this for you.
Contact us:
Phone - 01254 882800
Email - info@mypharmacy.co.uk
Kind regards,
My Pharmacy
Hi Kevin,
Thank you for the feedback. We're delighted to hear that you were satisfied with our service. However, because of current courier prices, we have had to adjust delivery charges accordingly.
Kind regards,
My Pharmacy
