Hi there,
Thank you for taking the time to share your feedback regarding your recent order. We're glad to hear that you are pleased with our service, though we do understand your frustration regarding the purchase limits on specific medications.
We must sometimes implement purchase limits on certain medications, particularly on items that can be abused or have required regulated distribution, in order to uphold patient safety. Please reach out to our customer service team (info@mypharmacy.co.uk) if you have any further questions or need assistance with any future orders.
Kind regards,
My Pharmacy
Hi there,
We're sorry to hear that you have not received your parcel. I've taken a look at your account and can confirm it was dispatched. Your tracking information states that it was succesffully delivered 24/04/2024, however the image of the delivery is unavailable.
Please contact our customer support team (info@mypharmacy.co.uk) with your order number as reference and they'll be able to escalate this with Royal Mail and provide further detail.
Kind regards,
My Pharmacy
“Excellent service, after a short questionnaire I opted for the 1-2 days delivery. It was delivered on a Saturday the day after I ordered with full tracking. Will continue using them”
“Your info was incorrect, he info you got wrong on your site was dangerous and even more dangerous as the dose for children was incorrect. I had to buy a 2nd product from a better company won't be using yours again”
Hi Daniel,
Thank you for the review and feedback.
Looking at your order, the product you purchased was the adult variation. The dosage instructions located on the product page are also for the adult version and is clearly labelled as so. There are no dosage instructions for a child or the child variation located on the page.
We also want to emphasize that both the packaging and the patient information leaflet explicitly state that the product is intended for adult use.
Kind regards,
My Pharmacy
