“As an angina sufferer, it is imperative I carry a GTN spray. I forgot to pack one before setting off for a trip to Scotland. I ordered from my pharmacy and it arrived within 48 hours. Fortunately, I hadn't needed it but I was immensely relieved when it arrived so quickly.”
Hi Stewart,
While we strive to provide next-day delivery for orders, it's important to note that this refers to the time it takes once the order has been dispatched, and same-day dispatch (if placed before 3 p.m.) is not always guaranteed. Various factors, such as order volume during that day, can occasionally cause delays in dispatching.
We understand your disappointment and take your feedback seriously. We'll work on making our delivery terms clearer and try to improve our dispatch speed throughout busy periods. We hope you'll give us another chance in the future.
Kind regards,
My Pharmacy
“Delivery was fast and on time. The website was easy to navigate. I just don’t know why I have to prove my identity each time I make a purchase. If I able to prove my ID the first purchase,I shouldn’t do same each time I buy again.”
Hi Ian,
Thank you for the feedback. Please could you provide further information as to why you found it difficult to order something you had ordered twice before? We are looking for feedback to make the website easier to navigate for our users.
Please forward further feedback to this email address: info@mypharmacy.co.uk
Kind regards,
My Pharmacy
Hi there,
All of our generic medicine product pages have a clear disclaimer under the product image explaining the image is only for stock purposes and that brands may vary. If you contact us and request a specific brand, we will happily accommodate and order in the brand that has been requested.
Unfortunately, we did not receive any communication from you regarding a specific brand, so the stock we had was sent out.
Kind regards,
My Pharmacy
