Hi Joanne,
We are sorry to hear that your parcel hasn't turned up. Your order was dispatched the day after your order was placed via Royal Mail 2nd Class. Looking at your tracking information, it looks like Royal Mail may have lost your parcel during transit.
One of our customer service reps will be in touch with you regarding the next steps we can take via email.
Kind regards,
My Pharmacy
“I have been using Lactulose for some time now and in Scotland it was free from my doctor, but down here in England I have to pay for it and my chemist doesn’t have it, so my son told me about Mypharmacy and it’s brilliant as they deliver as well.”
“Fast and efficient service . Yes you have to answer some questions but that gives you reassurance that the company is doing its checks and balances. Very professional.”
Hi Richard,
After Royal Mail attempted delivery twice, you requested your parcel to be dropped off at a collection point, which is either a Post Office branch or Royal Mail Customer Service Point.
If this wasn't you who requested this, please contact our customer support team with your order number as reference -
Email: info@mypharmacy.co.uk
Phone: 01254 882800
Kind regards,
My Pharmacy
“I initially had doubts about whether I would get my order, given that I am always out to work. It was great to see it arrive nicely in the mail with the packaging intact. Nice work!”
“A straightforward process to order some medication I was having supply difficulty in getting. My pharmacy had stock so this was despatched within 24 hours and received two days later. Excellent service that I would not hesitate to use again.”
“It's very good however you can only buy one product at a time of the medication I needed . Which isn't good because I work on oil rigs I like to get enough medication shipped for the month.”
