“Great service, fast delivery and the item was in stock (a lot of companies I’ve tried to order from have advertised as being in stock, I’ve then paid and it’s been oos) this company had the item in stock and it arrived two days later!”
Hi Sue,
Apologies regarding your order. It looks as though there was a mix up during the packing stage and further measures have been put in place after reviewing our fulfillment process to prevent such errors from happening again in the future.
I can see my colleague has already sent out the correct order for you with a pre-paid postage label to return the incorrect product, free of charge. However, it also seems that Royal Mail have now delivered the second parcel to the wrong address.
We are currently in the process of contacting Royal Mail to see what happened, and will dispatch a 3rd parcel to get your order to you as soon as possible. Please keep an eye out for updates from us via emails.
Again, we can only apologise and understand how frustrating it can be to receive an incorrect item.
Kind regards,
My Pharmacy
“The pharmacy was comfortingly rigorous about asking questions about the medication I wanted to order, and then sent it nice and quickly. I will definitely be using them again.”
