“Never received next day and doesn’t matter how much I pay. Also never ring home bell. Always give it to concierge or leave it on reception without letting anyone know or sign for it.”
Hi Abdul,
As clearly stated on the website, our opening hours are 9am-5pm, Monday to Friday. You placed your order over the weekend when we are closed. All orders placed over the weekend are dispatched the following Monday.I can confirm your order was dispatched the following Monday and then delivered sucessfully the next day.
Someone had signed for your parcel as can be seen through your tracking information, however, we are not responsible for who Royal Mail decides to leave your parcel with. We have an order notes section specifically for this, so that our customers can provide further delivery instructions (i.e. leave it with reception or leave it in a safeplace if the person is out).
If you have any further questions, please contact our customer support team (info@mypharmacy.co.uk).
Kind regards,
My Pharmacy
Dear Peter
The tracking information shows the parcel was dispatched and delivered when within the time frame stated.
We also do not seem to have received any emails from you.
Please contact our customer services teams on info@mypharmacy.co.uk or telephone 01254 882800 if you need any further assistance.
Also please amend your review rating if your issue has been resolved.
Kind regards
My Pharmacy Team
Dear Anila
We have tried contacting you on multiple occasions regarding your order.
However there was no anser to the phone number provided and the emails are boucing back.
Please contact our customer services on 01254 882800.
kind regards
My Pharmacy Team
“Orderd my medication last minute as need to catch a flight amazing service and delivery will definitely be using there service again
Thank you very much”
“Took a little longer to get to me than anticipated. I tried cancelling as after a few of days, noticed it still hadn’t been dispatched so bought elsewhere. I was told they couldn’t cancel even though it wasn’t dispatched.
The customer service was quick to reply but unfortunately the medicine itself takes longer than the 2-3 days expected.”
