Hi there,
Thank you for taking the time to leave a review.
The medication you purchased was deemed unsuitable due to an answer provided in our online consultation, and this decision was confirmed after further correspondance via email. We understand that the approval process can be frustrating sometimes, but our priority is always ensuring the medication purchased is suitable and safe for our patients.
If you have any further questions, please contact our customer support team at info@mypharmacy.co.uk.
Kind regards,
My Pharmacy
Hi there,
Thank you for taking the time to share your feedback with us.
Your order included a temperature-sensitive product that requires refrigeration. At My Pharmacy, we take extra care with such items by using insulated packaging and gel ice packs to help maintain the appropriate temperature during transit. The packaging is carefully sealed using an adhesive strip and reinforced with additional tape to ensure it remains secure.
While we take every precaution to protect your order, occasional damage during courier transit can occur, which is unfortunately beyond our control. Please rest assured that we’ve done everything possible to dispatch your order safely and securely.
Please contact our customer support team (info@mypharmacy.co.uk) if you have any further queries regarding your order.
Kind regards,
My Pharmacy
“Great service and these guys care. They ask the right questions and ensure who they sell to actually should have the medicine. That fills me with confidence. These are not online cowboys selling anything to anyone! Thank you”
