MOMA Reviews

Name: MOMA
Address: MOMA Foods Ltd, 122 Arlington Road, London, London Borough of Camden
Rating: 4.71

4.7 Rating 609 Reviews

93 %

of reviewers recommend MOMA

4.7

Based on 609 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About MOMA:

MOMA was launched from a railway arch in Deptford back in 2006, with our bircher muesli and oat smoothies sold from a converted filing cabinet at Waterloo station. We’ve come along way since then, but we’re still passionate about skilfully crafting the tastiest products from the finest quality jumbo oats, and still based in the same arches where it all began.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These used to be good, as you could just add boiling water, making them great food for trips etc. They now need you to add milk and microwave them, which just isn't viable for my needs. I wish I hadn't bought them, and won't be buying more”

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Posted 2 months ago

“STILL NOT RECEIVED”

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Posted 4 months ago

Hi Sheena, We're really sorry to hear that you haven't received your order yet. Could you please contact us directly at getintouch@momafoods.co.uk so we can assist you further and resolve this for you? We look forward to hearing from you! Best regards, Team MOMA

Posted 4 months ago

“Delayed and hasn’t arrived! Keeps saying will be delivered next working day”

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Posted 4 months ago

Hi Ayesha, We’re really sorry to hear that your order has been delayed. We completely understand your frustration. Please get in touch with us at getintouch@momafoods.co.uk so we can assist you further and resolve this issue as quickly as possible. Thank you for your patience, and we look forward to hearing from you. Best regards, The MOMA

Posted 4 months ago

“Our order was for Raspberry and Coconut muesli, but we received Raspberry and Apple muesli.”

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Posted 6 months ago

Dear Frank, Thank you for your message. I’d like to reassure you that the Raspberry and Apple Overnight Oats you received is the same product as the Raspberry and Coconut Muesli. We’re currently undergoing a rebranding process, and the updated name was chosen as it resonates better with customers. Rest assured, the recipe and quality have not changed. We apologize for any confusion caused by this update and appreciate your understanding. Please don’t hesitate to reach out if you have any further questions. Best regards, Team MOMA

Posted 6 months ago

“These oats have changed - used to be large oats, now like powder. Horrid. Just like any other brand now. And I have 24 of them to eat!”

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Posted 6 months ago

Hi Alison, We’re truly sorry to hear that the oats aren't meeting your expectations and appreciate you sharing your feedback. This isn’t the experience we aim to provide, and we’d love the chance to make this right. Please reach out to us at getintouch@momafoods.co.uk so we can assist you further and help to solve this issue. Kind regards, Team MOMA

Posted 6 months ago

“I still haven't received my mama milk which I ordered weeks ago. I'm unhappy about the delivery service please. Can you update me when will I receive my shipment?”

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Posted 11 months ago

Hello Simon We are sorry for the delay in delivering your order. We have got back to you over email and your replacement should be sent to you soon. Best Team MOMA

Posted 11 months ago

“Oat Milk is one of the best however after struggling local to buy it I set up subscription! I am still waiting for delivery 9 days later, even though website states aim to deliver within 2 days!!! The lack of communication trying to find where my order is and non exsistant customer service due to lack of response from emails or social media is shocking! I have now bought a different brand and looking for a refund!!”

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Posted 1 year ago

Hello Lisa We're really sorry to hear about the trouble with your order. We've sent over an email to you to arrange a replacement for your order, just let me know if you'd prefer that or if you'd rather have a full refund. Thanks so much for your patience, and we're really sorry again for the hassle. Best Team MOMA

Posted 1 year ago

“Never received the order and received no response to emails sent querying about the non complete order. Hugely dissappointing especially as a first time buyer trying out the milk.”

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Posted 1 year ago

“Hi, I've been drinking MOMA milk since 2021, always loved the product and good service on the website. However my Order #26514 hasn't arrived and I haven't received a refund or any news on why the order hasn't arrived. Not sure what's happened and haven't received a response to my e-mail to 'getintouch@momafoods.co.uk'.”

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Posted 1 year ago

Hi Juliana, Thank you for your review. I am sorry to hear that your email was not answered very quickly. We allow up to 5 working days for replies due to high volumes of customer emails. We do understand that it can be quite frustrating waiting on a reply, and I have brought this to the attention of our team to discuss. Thank you very much for your patience, we have now sent you some replacements. We really appreciate the feedback and if you do have any other queries, please don't hesitate to get in touch. Best wishes, Martha

Posted 1 year ago

“Item was returned to moma by carrier service and never delivered to me. Moma don’t respond to emails / their contact page, and don’t have a phone number. Do not buy from here - if there is a problem with your order they will not help you”

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Posted 1 year ago

“Usually it’s a really good service but unfortunately I have not received my order or a response to my email regarding to where the order is. This is not the first time it’s happened but the response was quick and the issue was resolved last time unlike now where it’s been a week and nothing resolved.”

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Posted 1 year ago

“The website didn't make it clear that only certain porridges can be made instantly with hot water. After placing my order I then realised the porridges I had ordered needed a microwave so I contacted Moma to cancel my order. The order was dispatched but was sent back to the warehouse before it got to me. I contacted Moma regarding a refund and haven't heard anything for several days and remain out of pocket. Poor experience overall.”

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Posted 1 year ago

“Haven’t received it yet due to mess up with DPD, have emailed your team but not heard anything back yet on when I will receive.”

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Posted 1 year ago

“I ordered 2 plain Moma porridge sachets on 25 September paying £35.60 with free shipping - order number #24316 DPD UK tracking number 4228447363 but it has not arrived…. Please sort this out for me…”

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Posted 1 year ago

“Frankly if I had received the order I would be happy to write a review. Sadly altho I placed and paid for an order over a week ago I have not yet received it. I have had an email to tell me I need to collect from a post office quite a drive away from my rural location. I have no idea why as there is always someone in at our house, so no idea why it was not delivered. As I opted for subscription I will be cancelling that as I do not want to have these issues every month. I am sad about this as when i ordered I had thought Moma was a good product. To date I have no idea so cannot place a review. As is obvious I am a bit frustrated!”

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Posted 1 year ago

“Tasteless.”

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Posted 2 years ago

“Best porridge I’ve ever had . Been ordering for years .”

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Posted 2 years ago

“We didn't receive our order. And two cartons were spoiled. This has now been rectified!”

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Posted 2 years ago

“The oat milk is excellent, and we’re very pleased you now use paper padding rather than plastic in your boxes. Bit odd that the star-rating was already fixed at 5 when I opened the page, and is unchangeable - but I might have given you 5 anyway!”

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Posted 2 years ago

“I communicated back that I had travelled and will not be receiving the order. It was delivered but I’ve left and I never received it.”

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Posted 2 years ago

MOMA is rated 4.7 based on 609 reviews