MINOX Boutique Reviews

Name: MINOX Boutique
Address: 14-15, Saint Ebbes Street, Oxford, Oxford, Oxfordshire
Rating: 4.72

4.7 Rating 205 Reviews

92 %

of reviewers recommend MINOX Boutique

4.7

Based on 205 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About MINOX Boutique:

MINOX Boutique is an awarded independent multi-brand boutique located in central Oxford, you can find the most trendy designers and items in-store or online. We are proud to carry brands such as Max Mara, Valextra, Fornasetti, Alexander Wang, Rene Caovilla, Guidi exclusively locally. Please visit our store to explore more.

Visit Website

Phone:

01865437419

Email:

info@minoxboutique.co.uk

Location:

14-15, Saint Ebbes Street, Oxford,
Oxford
Oxfordshire
OX1 1QQ

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MINOX Boutique 5 star review on 18th August 2022

Anony****

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick dispatch of order, very responsive customer service. The reason I'm giving Minox 4 and not 5 star are the big plastic tags they use to prevent people abusing returns. While I understand the need, I wished they would use something more environmentally friendly or resusable eg the tags are designed in a way that they can be sent back to Minox for them to re-use.”

Helpful Report

Thank you for your thoughtful feedback and 4 star review! We're delighted to hear you had a positive experience with our quick dispatch and responsive customer service. We understand your concern about the plastic tags, and we want to assure you that they are kept on items when resold to help prevent abuse of returns. Our aim is to ensure a fair and sustainable process, and while we recognise the environmental impact, we're committed to reusing these tags as much as possible. Your feedback is valuable, and we’ll continue exploring ways to further reduce our environmental footprint. We hope to welcome you back soon!

“I ordered a Max Mara cardigan from the US and Iwas pleasantly surprised by their customer service. I had read a lot of negative reviews in general from stores in Europe especially when it comes to returns. When I ordered the cardigan, I thought I was sure that I would keep it. However, it seemed to fit a little larger than I liked and did not want to spend $1000 on something that I was not excited to wear. The impressive part was that they refunded my money the day my parcel got there. The only thig that they can improve upon is give an estimate or the range of the shipping cost that they will deduct. They clearly say on their website that return shipping cost and custom duties cannot be refunded. So, I wanted to find out roughly how much the charges would be before I shipped it back. I mean, if the shipping and fees were going to be a few hundred dollars, I may have wanted to figure out other options. So, I sent them an e-mail asking about the shipping and other fees. Instead, I was just sent a return shipping laebl. So, I crossed my fingers and shipped the item back hoping the fees were not exorbitant. Luckily it ended up being around $20, and I was happy. Just that had I known beforehand, I could have saved myself a lot of stress!”

Helpful Report

“My order was processed fairly quickly and was really pleased with the dress”

Helpful Report

“Had to return my coat as it was too big. They promised to hold the smaller size for me as an exchange, but then didn't respond to any further emails. They had obviously sold the smaller one but couldn't be bothered to let me know. Updated my rating, as I had a very nice email from the director of Minox!”

Helpful Report

“Beautiful products - quickly delivered! The team at Minox were very helpful in resolving an issue with my latest order. Overall, I was very happy with the product and service I received. Thank you.”

Helpful Report

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone

“My order has arrived on time but I was disappointed with the packaging. I was hoping to receive it in its original box but It came in a plastic bag.”

Helpful Report

MINOX Boutique is rated 4.7 based on 205 reviews