Login
Start Free Trial Are you a business?? Click Here

Lincs Aquatics Reviews

4.8 Rating 3,088 Reviews
94 %
of reviewers recommend Lincs Aquatics
Company Reviews Product Reviews
2,447
 Questions Insights Metrics Info
4.8
Based on 3,088 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Lincs Aquatics Reviews

About Lincs Aquatics:

We are one of the largest aquatic companies in the UK. We stock over 7,000 products online for all your aquarium and pond needs with more being added weekly.
So if you are looking to upgrade your aquarium or carry out maintenance work on your pond we are able to help!

Visit Website

Phone:

01507451000

Email:

contact@lincsaquatics.com

Location:

strubby airfield, strubby airfield, Near Alford,
strubby airfield, strubby airfield, Near Alford
Near Alford
LN13 0DD

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“I HAVE STILL NOT RECEIVED MY ORDER”
Helpful Report
Anonymous
Verified Buyer
“Poor value for money. Price looks good but postage is very expensive”
Helpful Report
Looking into your order I can see you paid £5.99 delviery. Unfortunately, there is very little wiggle room when it comes to delviery costings. We do offer free delviery for orders over £50 as we absorb the cost for this.
Anonymous
Unverified Reviewer
“Well I thought I asked a simple question before I was about to order a new juwel filter. I asked : Does the bioflow 600 come with filters fitted? The answer explained not what I asked. I wanted to buy from a Lincoln company as I support local companies only where possible. Sadly I have now purchased from a rival company who answered my query about filters being fitted. Never mind eh just have a word with your staff. How many sales are list through lazy communication.”
Helpful Report
Firstly we want to thank you for trying to buy the item with us first! We have let you down, by not being able to give you the information you needed in the timely manner you expected. We do try and respond to all emails and enquires within one working day. Sorry that the response you wanted was not accurate & the staff are still undergoing training to help with their product knowledge.
Anonymous
Verified Buyer
“too long for delivery when it said next day”
Helpful Report
We have emailed this customer privately, but in regards to shipping out cut off is 12 midday. This is not our choice and would love it to be 4/5/6 pm but due to our remote location, our delviery partners all pick up around the same time. (which is just after 1pm) This is clearly stated on our website.
Anonymous
Verified Buyer
“The delivery was due before Christmas as the tank was a gift. We waited in all day, it didn't turn up as promised and there was no communications from the Aquatics centre. When I did manage to contact someone on the day, they said it would be with us by 6pm, so we waited and still nothing arrived. We did eventually receive it the following week with a promise that there would be a package for us with the driver as a small gesture for our trouble. Unfortunately that didn't turn up either so when I contacted the centre about that, they were very apologetic and promised to get something in the post that day to help with our aquarium set up..... that still hasn't turned up either. I waited to submit this review with the hope that they would have come through on their promise but sadly not. However, I am still receiving emails from them to tell me my fish tank has been dispatched in January, and will be with me soon!!!! That said, despite the lower than average rating for the aquatic centre and their customer service, the tank is lovely”
Helpful Report
Firstly, thank you for sharing your honest experience, we really do appreciate it as it helps us to improve. So looking into your order I can see this was placed on 18/12/21 and was received on 27/12/21. In between the 18 - 27th I can see an email chain with you and Jack. Now there were some errors made on our part, firstly with the pallet network and then also with it not being added to the drivers delivery route. Due to the inconvenience, our manager arranged something as a way or apology, I can see this was not sent out on the run. To fix this, you were then given a 10% off voucher code for your next order which was sent on the 27/12 at 4:48 pm. In regards to the email being sent in January, this was when we were updating our backend with all the orders over the Christmas period, as these were not marked as complete until January, just because of the festive period and staff holidays. We hope this has not put you off from shopping with us, in the future!
Anonymous
Unverified Reviewer
“Customer service is disappointing when you have an issue, poor response times and no updates or communications regarding what’s being done to rectify issues. Price of items was reasonable but not worth the time spent trying to get them. The orders are not checked before sending. I wouldn’t recommend ordering online if you’re not local to the store.”
Helpful Report
Hello, Firstly thank you for taking your time to share your experience with us, we always love getting feedback from our customers! More importantly, we take every negative review as a challenge to improve our overall experience. Looking into your account I can see you have made a couple of orders from us, so again thank you for shopping with us! Clearly, we have done something wrong recently which has caused a negative impact on you! So you placed an order on 27/11 and this was delivered to you on 30/11. However I can also see that the wrong order was sent out to you, and this was done in a relatively speedy manner! This should not have happened, and the correct order should have been with you from the start so we can only apologise about this! We understand that this is not a unique incident and we make errors, but we have recently implemented new packing procedures that minimise the errors that we humans can make! The new procedures that have been introduced are similar to that of supermarkets. We now scan and pack each order, and the system will not allow our pickers to move forward with another order till that current order is picked and packed! This will limit the errors we make, and will ensure that this will not happen again! We have also implemented a live stock count! This will also ensure that when you see an item is in stock, it is accurate. This feature is not live yet, as we just need to do a stock take of around 10,000 items, but this is due to be live next year. Hope this has not put you off from shopping with us, and we look forward to seeing you order again!
Anonymous
Verified Buyer
“Speedy delivery. Unfortunately the incorrect item has been dispatched. Hopefully this will be resolved tomorrow once they have received my email.”
Helpful Report
Hello Julie, we are sorry to hear about this. Our team are just going through the weekend emails now and you should get a response shortly to arrange the correct item to be sent out. Chris
Lincs Aquatics is rated 4.8 based on 3,088 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request