Lincs Aquatics Reviews

Name: Lincs Aquatics
Address: strubby airfield, strubby airfield, Near Alford, strubby airfield, strubby airfield, Near Alford, Near Alford
Rating: 4.76

4.8 Rating 3,594 Reviews

94 %

of reviewers recommend Lincs Aquatics

4.8

Based on 3,594 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Lincs Aquatics:

We are one of the largest aquatic companies in the UK. We stock over 7,000 products online for all your aquarium and pond needs with more being added weekly.
So if you are looking to upgrade your aquarium or carry out maintenance work on your pond we are able to help!

Visit Website

Phone:

01507451000

Email:

contact@lincsaquatics.com

Location:

strubby airfield, strubby airfield, Near Alford,
strubby airfield, strubby airfield, Near Alford
Near Alford
LN13 0DD

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Lincs Aquatics 5 star review on 17th February 2026

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Lincs Aquatics 5 star review on 8th February 2026

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Lincs Aquatics 5 star review on 17th January 2026

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Lincs Aquatics 5 star review on 21st December 2025

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309

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“main shop is great fresh water/trops is well looked after but the marine side is terrible wall of tanks and only two fish no lights on???? two coral bays that look terrible one orver ridden with xenia and the other just full of algae, its such a shame to see it like this as it once was a great marine store but now looks like no one cares”

Helpful Report

“Item was received damaged was told a new one would be delivered on a specific date so stayed in for delivery and phoned shop to be told it wasn't in stock. Still awaiting delivery of new item”

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“The plants arrived later than said also no instructions and plants disintegrated after only a couple of days tank water was perfect”

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“Sadly the Aqua Flo transformer for my water pump feature did not work with the replacement Aqua Flo pump and the very expensive tree trunk water feature sits unused in the garden 😢”

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“Paid for next day delivery,never arrived next day😱.”

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“I paid for next day delivery and I didn't get next day delivery!”

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“We were given a delivery date, however after waiting all day order failed to arrive. When we contacted delivery company they stated that order wasnt now coming till next day and that you were aware of this. We were not Happy at level of Customer Service provided.”

Helpful Report

“Initial problems with payment for item on line. Phoned them in person and paid again the old fashioned way. All sorted, or so I thought. Over a week later, still hadn’t received item. Emailed them, and it hadn’t been sent! Just to top it off, item arrived today, but missed it, so still waiting. Asked about some reimbursement of £6 postage fee, but not heard back. Can’t recommend, sorry!”

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“Order took over a week from delivery date to arrive said they had sent an email which I never received but then found out the product was out of stock”

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“Very disappointed overall. I like to use independent companies where possible. However I think we still expect a certain level of service & communication. After 2/3 weeks of chasing my order by email and then ringing to explain that the plants were for a birthday present (thank you Martin) they turned up. Almost a month now & the other half of my order has not arrived, I have now given up. The plants were fine but the customer service seems to be lacking when something goes wrong.”

Helpful Report

“Placed my first order with Lincs Aquatics,i purchased a 52litre marine tank and a addition pump,heater and protein skimmer,i was told a day or so after i made and paid for my order that the tank was out of stock,so i would have to wait,i am very patient so that was no problem,when i did receive my order one of the items was missing,after i spoke to Lincs Aquatics i was told that they picked up on the missing item and had already dispatched it,a week later still no item so i will not be using them in future purchases.”

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“Delivery very poor took 3 weeks then delivered to wrong address”

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“All the black worms was dead not alive as you Advertise . I was not sending them back to you . There was no punt”

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“Still not arrived. The problem is the courier company, they do not let you choose a safe place or neighbour etc for delivery, they just hold the item and bring it back at a later date if you are not in. In my case this was a Friday so Ive had to wait the whole weekend and stay in all today (Monday) hoping it will be delivered again.”

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“Took a week to arrive. Then it didn’t work. Still waiting on phone call back.”

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“Took too long to dispatch . Price good though.”

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“i believed that i was buying a lifesized model and it a lot smaller”

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“Items delivered were not as advertised, apparently due to the manufacturer changing the pack size but not changing the product code. Received apology but no offer to replace or refund.”

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“Box was badly damaged with one edge completely open. The bucket containing Cloverleaf Blanket Answer was partially spilt. I fortunately had an empty bucket and refilled it.”

Helpful Report

“Liner was cut badly, only needed a meter wide and in some areas it was only 92cm, the whole length was wavy”

Helpful Report

Lincs Aquatics is rated 4.8 based on 3,594 reviews