Lincs Aquatics Reviews

Name: Lincs Aquatics
Address: strubby airfield, strubby airfield, Near Alford, strubby airfield, strubby airfield, Near Alford, Near Alford
Rating: 4.76

4.8 Rating 3,587 Reviews

94 %

of reviewers recommend Lincs Aquatics

4.8

Based on 3,587 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Lincs Aquatics:

We are one of the largest aquatic companies in the UK. We stock over 7,000 products online for all your aquarium and pond needs with more being added weekly.
So if you are looking to upgrade your aquarium or carry out maintenance work on your pond we are able to help!

Visit Website

Phone:

01507451000

Email:

contact@lincsaquatics.com

Location:

strubby airfield, strubby airfield, Near Alford,
strubby airfield, strubby airfield, Near Alford
Near Alford
LN13 0DD

Write Your review

Tell us how Lincs Aquatics made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lincs Aquatics 5 star review on 17th February 2026

Anonymous

Lincs Aquatics 5 star review on 8th February 2026

Anonymous

Lincs Aquatics 5 star review on 17th January 2026

Anonymous

Lincs Aquatics 5 star review on 21st December 2025

Anonymous

309

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“product well priced and delivered on time well wrapped”

Helpful Report

“Excellent telephone interaction. Rapid understanding of my requirements. Only negative was not informing me of the delay i would expect.”

Helpful Report

“Delivery very good. Will definately shop with this company again..”

Helpful Report

“Very quick delivery”

Helpful Report

“Quick delivery No messing around or excuses - sorted out missing parts and arranged delivery for next day Thanks”

Helpful Report

“product ok”

Helpful Report

“Everything was grand, prompt delivery of good plants and substrate. Good communication. Recommended.”

Helpful Report

“The service was good but I wasn’t informed when delivery would take place. What woukd they have done with my pond if I hadn’t been there to accept it or tell them where to put it?”

Helpful Report

This shouldn't have happened and we apologise for this. The normal procedure for sending out items on pallets is to call or email the customer to arrange delivery unless a next-day delivery slot is picked. I have taken this feedback and have passed it on to management so they can look into ways in which we can make sure this happens!

“I ordered a litre of Cloverleaf Sludge Answer. Today I received via Royal Mail a package labelled Marina Slim Filter but containing a litre of Sludge answer and within minutes via e-mail a request to review something quite different from both those items. The good thing is that Lincs Aquatic did deliver what I ordered quite quickly despite Royal Mail's staff being on strike at the time. Also they seem to be good for a chuckle. Thanks Lincs Aquatic on both counts.”

Helpful Report

This order has been dispatched and was sent out on the 25th of August. You have tracking information in which you can follow the progress for this, however, your item was sent out via Royal Mail so there are some extended delays due to strike action and Bank holidays. Hopefully, the item will be with you shortly and you can update this review to rectify your experience with us!

“Good service given and the item was as described. Perhaps more communication needed regarding postage methods used as we were waiting in on Wednesday and the parcel arrived a day later.”

Helpful Report

“Good delivery but pricey.”

Helpful Report

“I ordered something and it arrived on time.”

Helpful Report

“The pond looks sturdy and good quality”

Helpful Report

“Ease of ordering online, though slight hiccup on delivery dates which moved from one day to the next. Good customer service on phone when confirming dates. Was last delivery of the day, but expected more conversation regarding product and its removal from packaging (was 125 litre fish tank). Seemed keen to get away, which is understandable, but would have liked more interaction to ascertain my level of knowledge…”

Helpful Report

“Really excellent customer service. My order was delayed by the supplier. I chased up my order and was dealt with with by polite, courteous and helpful staff, and they explained what had happened. Once received from the supplier, my order was dispatched and delivered the next day. I would have given five star, but i had to make contact first. A quick email would have made all the difference. My order was a complete fish tank, excellent price and quality. Now set up, it looks lovely.”

Helpful Report

“Easy to order, despatched quickly. Slightly irksome that 24 hr delivery took a day longer with Royal Mail, but overall product arrived in condition as expected. Thank you!”

Helpful Report

Great to hear the product arrived with you! There were some delays with Royal Mail as they didn't collect on Monday/Tuesday due to the heat wave. Normally they are really good at getting orders to customers within 24 hours.

“very good”

Helpful Report

“Online order, efficient and fast. Very pleased. Only downside the ups delivery driver used a wall instead of the steps and broke a coping stone, complained to ups.”

Helpful Report

“Able to get the products i wanted, or something on offer to replace discontinued stock. Well done”

Helpful Report

“Swift delivery. No problems.”

Helpful Report

Thank you! :)

Lincs Aquatics is rated 4.8 based on 3,587 reviews