Lincs Aquatics Reviews

Name: Lincs Aquatics
Address: strubby airfield, strubby airfield, Near Alford, strubby airfield, strubby airfield, Near Alford, Near Alford
Rating: 4.76

4.8 Rating 3,688 Reviews

94 %

of reviewers recommend Lincs Aquatics

4.8

Based on 3,688 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lincs Aquatics:

We are one of the largest aquatic companies in the UK. We stock over 7,000 products online for all your aquarium and pond needs with more being added weekly.
So if you are looking to upgrade your aquarium or carry out maintenance work on your pond we are able to help!

Visit Website

Phone:

01507451000

Email:

contact@lincsaquatics.com

Location:

strubby airfield, strubby airfield, Near Alford,
strubby airfield, strubby airfield, Near Alford
Near Alford
LN13 0DD

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Lincs Aquatics 5 star review on 24th February 2026

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Lincs Aquatics 5 star review on 17th February 2026

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Lincs Aquatics 5 star review on 8th February 2026

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Lincs Aquatics 5 star review on 17th January 2026

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Lincs Aquatics 5 star review on 21st December 2025

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such a professional, punctually and Friendly team. Great aquarium sold at a fantastic price . Would highly recommend this company 😊”

Lincs Aquatics 5 star review on 17th February 2022

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LOVE this, your set-up looks amazing!

“Great communication throughout”

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“Speedy delivery and competitive prices on products which I like”

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“Fantastic company to deal with. I ordered a lid and a light for my Biorb but didn't realise I had ordered one of the parts wrongly. The man from Lincs Aquatics very kindly phoned me to double check my order before dispatching. Absolutely brilliant service as not alot of company would take the time to do that. Thanks again, my fish tank looks amazing. Fantastic company to deal with!”

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Great to hear you had a good experience with us! I am loving the pink of the tank! ;)

“Thanks for your good prices and low cost postage. I will be using the online shop again”

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“Fantastic service, would definitely recommend.”

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“Good website and very attentive to my order. Will definitely use again”

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“Excellent efficient service”

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“The delivery was due before Christmas as the tank was a gift. We waited in all day, it didn't turn up as promised and there was no communications from the Aquatics centre. When I did manage to contact someone on the day, they said it would be with us by 6pm, so we waited and still nothing arrived. We did eventually receive it the following week with a promise that there would be a package for us with the driver as a small gesture for our trouble. Unfortunately that didn't turn up either so when I contacted the centre about that, they were very apologetic and promised to get something in the post that day to help with our aquarium set up..... that still hasn't turned up either. I waited to submit this review with the hope that they would have come through on their promise but sadly not. However, I am still receiving emails from them to tell me my fish tank has been dispatched in January, and will be with me soon!!!! That said, despite the lower than average rating for the aquatic centre and their customer service, the tank is lovely”

Helpful Report

Firstly, thank you for sharing your honest experience, we really do appreciate it as it helps us to improve. So looking into your order I can see this was placed on 18/12/21 and was received on 27/12/21. In between the 18 - 27th I can see an email chain with you and Jack. Now there were some errors made on our part, firstly with the pallet network and then also with it not being added to the drivers delivery route. Due to the inconvenience, our manager arranged something as a way or apology, I can see this was not sent out on the run. To fix this, you were then given a 10% off voucher code for your next order which was sent on the 27/12 at 4:48 pm. In regards to the email being sent in January, this was when we were updating our backend with all the orders over the Christmas period, as these were not marked as complete until January, just because of the festive period and staff holidays. We hope this has not put you off from shopping with us, in the future!

“Ordered a new stand for my fish tank. I got an email to say it was out of stock but they were waiting for delivery. They offered a refund or I could wait. I chose to wait and still the product arrived quickly. Can’t complain at all.”

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“Great service and delivery was sooner than expected. Thanks very much”

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“Great items at a very reasonable cost. Good communication and speedy delivery… thank you”

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“very easy to order on line and received my package very quick would order from them again”

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“Great service from start to finish! Easy to purchase 125l fish tank online. Great tracking app allows you to watch progress of delivery. Good contact with driver Steve. Excellent!”

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“Lincs Aquatics is everything a local fish shop should be. Helpful, great range of products and knowledgeable. Wish they were more local to me to be able to pop in.”

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“Great service and delivery was sooner than expected. Thanks very much”

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“Delivered quicker than expected,great service, thank you.”

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“Excellent product and service”

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“Could not fault the service, will be using again.”

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“Great prices, cheaper than other suppliers, will definitely use again, great service”

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Lincs Aquatics is rated 4.8 based on 3,688 reviews