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Lincs Aquatics Reviews

4.8 Rating 3,540 Reviews
94 %
of reviewers recommend Lincs Aquatics
Company Reviews Product Reviews
2,597
 Questions Insights Metrics Info
4.8
Based on 3,540 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Lincs Aquatics Reviews

About Lincs Aquatics:

We are one of the largest aquatic companies in the UK. We stock over 7,000 products online for all your aquarium and pond needs with more being added weekly.
So if you are looking to upgrade your aquarium or carry out maintenance work on your pond we are able to help!

Visit Website

Phone:

01507451000

Email:

contact@lincsaquatics.com

Location:

strubby airfield, strubby airfield, Near Alford,
strubby airfield, strubby airfield, Near Alford
Near Alford
LN13 0DD

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Anonymous
Verified Buyer
“Took 2 to 3 days to arrive. Very disappointed that the plant was tiny, crushed and in extremely poor condition. Emailed to ask for refund. Refund agreed.”
Helpful Report
Sorry about the way the plant arrived with you! A FULL refund has now been issued! We have also carried out an internal investigation to find out why this was sent out, and why it was sent out on a Friday as it was left all weekend in a postal depot on what was one of the hottest weekends of the year! We hope you come back and shop with us in the future!
Anonymous
Verified Buyer
“Easy to use website and quick delivery. Had everything I needed”
Helpful Report
Anonymous
Verified Buyer
“Great item, the best there is. Have purchased from Lincs Aquatics in the past and found them to be a great company to buy from and come Highly recommended.”
Helpful Report
Anonymous
Verified Buyer
“Excellent service & quick delivery. Def use again..thankyou”
Helpful Report
Anonymous
Verified Buyer
“Arrived as promised and even rang to make sure everything was good. Cheers!.”
Helpful Report
Anonymous
Verified Buyer
“Great customer service from Lincs Aquatics and very good prices.”
Helpful Report
Anonymous
Verified Buyer
“I got exactly what I ordered in perfectly new condition and I am pleased with that”
Helpful Report
Anonymous
Verified Buyer
“Amazing quick service The best place to by Biorb products”
Helpful Report
Anonymous
Verified Buyer
“Very helpful when stock an issue called us to discuss”
Helpful Report
Anonymous
Verified Buyer
“Placed an order on 7th August at 16.37 for an item shown on the website as in stock and dispatched within 24 hours. Money removed from my account by 16.38. Had to email Lincs Aquatics to find out what was happening with my order as i had heard nothing by the 11th. Joe Stubbs replied that they were waiting for stock. So, In stock with 24 hour dispatch was no more than click bait.”
Helpful Report
Sorry for any confusion that had regarding your recent purchase and our website. Your first point mentions payment, this is standard practice for when a payment is made online funds are taken, normally immediately and we have very little control over this! We have 2 stores and a warehouse and our website takes into account all the stock that is available to us, it happened to be that the item you ordered was located in our Bawtry store and not in our warehouse. This caused some delays in getting the item to you, as we needed to get it from our other store! We understand that this is not ideal, and we are still working on ways to improve this! There is a system in place where you should have received an automatic email just explaining this to you, however looking at the emails you did receive, this was not one of them and is something I have raised with our website platform to have a look into for us. We do try and ship the majority of orders within 24 hours. This is not clickbait! Looking back over the last month the vast majority were marked as dispatched within 24 hours, orders on Friday and Saturday averaged higher due to we do not ship over the weekend, and those that have picked a delivery date are excluded from this.
Anonymous
Verified Buyer
“Great thankyou”
Helpful Report
Anonymous
Verified Buyer
“Good communication with one slight hiccup but resolved immediately”
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Anonymous
Verified Buyer
“Easy to order, kept informed about delivery, received parcel on time. Would definitely use again.”
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Anonymous
Verified Buyer
“great service”
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Anonymous
Verified Buyer
“Great service Items arrived exactly as stated Great prices Excellent selection of products”
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Anonymous
Verified Buyer
“The water plants ordered and delivered were well rooted with plenty of top growth and delivered in water with great care.”
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Anonymous
Verified Buyer
“Great service Decent prices”
Helpful Report
Anonymous
Verified Buyer
“Fast efficient delivery”
Helpful Report
Anonymous
Verified Buyer
“Third time I've dealt with LA. Great online service, fast delivery and everything as advertised. Thanks.”
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Anonymous
Verified Buyer
“Great speed of delivery & good price”
Helpful Report
Lincs Aquatics is rated 4.8 based on 3,540 reviews
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