Lincs Aquatics Reviews

Name: Lincs Aquatics
Address: strubby airfield, strubby airfield, Near Alford, strubby airfield, strubby airfield, Near Alford, Near Alford
Rating: 4.76

4.8 Rating 3,690 Reviews

94 %

of reviewers recommend Lincs Aquatics

4.8

Based on 3,690 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lincs Aquatics:

We are one of the largest aquatic companies in the UK. We stock over 7,000 products online for all your aquarium and pond needs with more being added weekly.
So if you are looking to upgrade your aquarium or carry out maintenance work on your pond we are able to help!

Visit Website

Phone:

01507451000

Email:

contact@lincsaquatics.com

Location:

strubby airfield, strubby airfield, Near Alford,
strubby airfield, strubby airfield, Near Alford
Near Alford
LN13 0DD

Write Your review

Tell us how Lincs Aquatics made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lincs Aquatics 5 star review on 24th February 2026

Anonymous

Lincs Aquatics 5 star review on 17th February 2026

Anonymous

Lincs Aquatics 5 star review on 8th February 2026

Anonymous

Lincs Aquatics 5 star review on 17th January 2026

Anonymous

Lincs Aquatics 5 star review on 21st December 2025

Anonymous

310

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class service and next day delivery, what more could I ask for.”

Helpful Report

“Customer service is disappointing when you have an issue, poor response times and no updates or communications regarding what’s being done to rectify issues. Price of items was reasonable but not worth the time spent trying to get them. The orders are not checked before sending. I wouldn’t recommend ordering online if you’re not local to the store.”

Helpful Report

Hello, Firstly thank you for taking your time to share your experience with us, we always love getting feedback from our customers! More importantly, we take every negative review as a challenge to improve our overall experience. Looking into your account I can see you have made a couple of orders from us, so again thank you for shopping with us! Clearly, we have done something wrong recently which has caused a negative impact on you! So you placed an order on 27/11 and this was delivered to you on 30/11. However I can also see that the wrong order was sent out to you, and this was done in a relatively speedy manner! This should not have happened, and the correct order should have been with you from the start so we can only apologise about this! We understand that this is not a unique incident and we make errors, but we have recently implemented new packing procedures that minimise the errors that we humans can make! The new procedures that have been introduced are similar to that of supermarkets. We now scan and pack each order, and the system will not allow our pickers to move forward with another order till that current order is picked and packed! This will limit the errors we make, and will ensure that this will not happen again! We have also implemented a live stock count! This will also ensure that when you see an item is in stock, it is accurate. This feature is not live yet, as we just need to do a stock take of around 10,000 items, but this is due to be live next year. Hope this has not put you off from shopping with us, and we look forward to seeing you order again!

“Great service from Dave kept me up to date all the way from ordering to delivery thanks lincs aquatics”

Helpful Report

“Five star service and excellent delivery very happy with my purchase and would recommend to anyone will certainly be using again Thanks”

Helpful Report

“Excellent all round service Many thanks”

Helpful Report

“Great price on an OASE pond pump. Delivered quickly too.”

Helpful Report

“Excellent service fast postage shop with confidence”

Helpful Report

“I wouldn't hesitate to order from you again, prices are very competitive and our order came promptly. Highly recommend this company.”

Helpful Report

“These guys are pretty cool indeed. Got a great Black Friday deal and just before delivery my decided to change the colour🤦‍♂️Not a problem, had to wait for it to come in to stock which was fair enough & delivery was to the kerb-the driver was fantastic and everything was wrapped as securely as Fort Knox. Whilst building the cabinet I managed to loose a screw down the only tiny hole in our wooden floor-1 phone call & a replacement arrived in the post next day😎 We made several calls, asking for advice, picking their brains for tips and info & all were taken with enthusiasm & great humour - top business & especially good to support a family business who actually deliver not just great products but great service too 5*”

Helpful Report

“Fantastic service”

Helpful Report

“Ordered a pond heater and the parcel turned up a few days later. Good service”

Helpful Report

“Excellent service. Updated from order to delivery. Delighted with my purchase. Would definitely recommend this company to others. Thank you. Helena Clark Dec 2021”

Helpful Report

“Great service, Great Prices. Would order again.”

Helpful Report

“This is the second aquarium I've bought from Lincs Aquatics, both were very competively priced. Importantly delivery was done by their own team rather than a courier. Delivery guys were polite and helpfully carried into the house, rather than the expected pallet drop. Very satisfied.”

Helpful Report

“Very happy with all round service”

Helpful Report

“I have recently purchased a water feature from Lincs Aquatics. The purchase was delivered in a prompt and efficient way. Unfortunately the product needed to be replaced but this was resolved very quickly and their communication in sorting this was excellent.”

Helpful Report

“Ordered online from Lincs Aquatics after finding their site following a search for a garden ornament. They informed me that they were waiting for further stock and did I wish to cancel or wait. I decided to wait and delighted that I did, because thought out the process they kept me posted as to what was happening. Most impressively they did not charge my account until the item had been dispatched. A very honest family run company with excellent customer care.”