Kookaburra Sport Reviews

Name: Kookaburra Sport
Address: 3 Brakey Road, Weldon North Industrial Estate, Corby, Northamptonshire
Rating: 4.57

4.6 Rating 406 Reviews

90 %

of reviewers recommend Kookaburra Sport

4.6

Based on 406 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item hasn't arrived”

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Posted 1 month ago

Good Morning, I'm sorry you haven't received your order yet. I can see you placed it in between Christmas and New Year when our offices were closed. We re-opened today and all orders placed over the holiday period will now be shipped. Please be assured your order will be with you this week.

Posted 1 month ago

“Am still awaiting my order - have received no confirmation that it has been dispatched and am still waiting! I’m afraid this ask of feedback is an example of poor connection between marketing and operations ! An update on my order would be a great first step please”

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Posted 3 months ago

“Not as good as it looks”

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Posted 7 months ago

Hi Oliver, I appreciate your feedback. I'm sorry to hear that the item did not meet your expectations. We strive to provide high-quality products, and I would love to understand more about your concerns. Please feel free to reach out to us directly, and we’ll do our best to assist you further. Best wishes, Kookaburra Sport

Posted 4 months ago

“Ordered 2 grips and a ball on a Friday. Heard nothing. Following Friday received a phone call to say the order hadn’t even been dispatched and one of the items wasn’t in stock. Cancelled and still awaiting refund”

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Posted 8 months ago

“I was charged for something that was out of stock and it was not delivered. A pretty basic failure.”

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Posted 9 months ago

Hi Callum, thanks for your feedback. Your order was actually delivered on the 12th of May as the address you noted when placing your order. I will send you an email with the details and photographic evidence.

Posted 9 months ago

“I had ordered a pad for which I paid a delivery within UK, it had little mark on it so I emailed through website and the only response I got was return to the address for which again I would had to pay delivery charge. So I requested if possible am ok to keep the pads put me some discount but there has been no reply on the same. It was mentioned on sign in 10% discount I used the code but not a single penny was discounted and I paid the full billing amount.”

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Posted 10 months ago

“Not the best. Ordered a hockey stick size 35, and they decided to send me a 26! Disappointed. I wasn’t able to play in my important hockey match against Manchester Grammar because of this ridiculous mistake by kookaburra. Then took another 5 days to reply for return!”

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Posted 11 months ago

Good Afternoon, I have looked into this for you and I can see that a size 26" stick was ordered from our website and we shipped it the following day. On this occasion I cannot see that we have made an error however please do contact us if you would like to discuss further.

Posted 11 months ago

“Item not dispatched but you already ask for review?”

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Posted 1 year ago

“Item purchased was refunded without explanation. Had to email to find out what was happening!”

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Posted 1 year ago

“Got me to sign up with 10% discount incentive but code is invalid!!”

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Posted 1 year ago

Hi Sundeep, I have had a look at this for you. I'm sorry you experienced a problem with your discount code. I can see you have pre-ordered some products from our new range. I have applied the 10% discount to those for you and will arrange a refund for the difference in price.

Posted 1 year ago

“I didn't receive my parcel”

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Posted 1 year ago

Hi Imran, I had had a look at this for you. The product you have order is only available on pre-order as it has just been launched as part of our 2025 range. Our website does state the item is on pre-order. Once we have it available we will arrange delivery for you.

Posted 1 year ago

“Can't review the youth 2.1 wicketkeepers gloves because I haven't received them yet (7days) still waiting! No communication about hold up, no tracking information. Assumed going dirct to brand of choice would be better faster etc...never assume aye. Lots of opportunity for improvement with respect to getting their equipment into the hands of their customer base/playing community. Historically have enjoyed their wicketkeeping equipment through Juniors into senior cricket. Look forward to Kookaburra's response and action going forward.”

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Posted 1 year ago

Good Morning, I'm sorry to learn there was an issue with your order. I can see from the notes on our system that there was an problem with the delivery - which we could not trace and there assumed as lost in transit. I can also see that our customer service department shipped a duplicate order which has now been delivered to you. We apologise for the inconvenience and hope you are happy with your order. If you have any further concerns please do reach out.

Posted 1 year ago

“10 days later and the order has not arrived. Item shown as in stock on the website.”

Helpful Report

Posted 1 year ago

Dear Evan,Thank you so much for taking the time to provide us with your feedback on your recent experience with Kookaburra Sport. We are incredibly grateful for your input and appreciate your honesty. Firstly, please accept our sincerest apologies for the delay in the delivery of your order. We understand how frustrating it must be for you to have waited 10 days without receiving your item, especially when it was shown as in stock on our website. Our team is currently investigating the issue to identify any underlying problems to prevent similar situations from occurring in the future.

Posted 1 year ago

“Horrific service. They will let you order products that are out of stock and not provide any explanation unless you chase them. I would recommend you shop elsewhere. Now been waiting 3 weeks for my order.”

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Posted 2 years ago

I'm sorry to learn you experienced issues when ordering with us. I have spoken to our team and they advise that you pre-ordered a new product which had not yet arrived into stock. We do clearly mark products as pre-order on our website so this would have been displayed however I'm sorry there seems to have been some confusion when placing your order.

Posted 2 years ago

“I placed an order for a hockey stick bag on the 1.11.23 and I’m still waiting for it to arrive 9.11.23. According to my account the bag has not been dispatched.”

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Posted 2 years ago

Hi Scott Thank you for submitting a review. I have investigated what happened here and I can see that we had a systems issue around that time which seems to have prevented your order being processed through for fulfilment. I have asked for your order to be shipped immediately and we will also be including a complementary free product as a gesture of our goodwill. We apologise for the delay and inconvenience.

Posted 2 years ago

“You first sent me the wrong item. Then, you failed to respond to my email sent to 'team@kookaburra.co.uk' (sent Weds 19 July) where I explained you had sent me the incorrect item, and requested you send me the correct one...”

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Posted 2 years ago

Good Morning Alex, I have spoken to our team who confirm that they have received your email and responded earlier today to say they will replace the ball for you. We are experiencing high volumes of emails at the moment which is why there was a delay in responding. Please be assured of our best intentions at all times and we do apologise for the inconvenience.

Posted 2 years ago

“Your service is rubbish I have paid for something and I still have not received it !!!!”

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Posted 2 years ago

Good afternoon, I am sorry to learn you have not yet received your order. I can see it was shipped out to you and the tracking shows they left a calling card at your address. Your order was then delivered to a pick up shop and has been awaiting your collection. I will email you the details directly.

Posted 2 years ago

“Ordered cricket bag in 14th Dec. I was advised it was shipped out the same day, should have been next day delivery. 10 days later no sign of bag. DPD should have delivered by now even taking into account a few days delay for extra parcels they have had. This was a Christmas present but no bag and no communications from kookaburra or dpd. Not very good customer service, very dissatisfied”

Helpful Report

Posted 3 years ago

Hi Rob, please accept our sincere apologies! I can see that your order was shipped out on the 16th of December on a next day delivery. We have contacted the courier as there seems to be an issue which has prevented your delivery from reaching you. We have refunded the shipping cost you paid when placing your order and will contact you directly once we receive an update from the courier.

Posted 3 years ago

Kookaburra Sport is rated 4.6 based on 406 reviews