We apologise for the inconvenience caused by the non-receipt of your package. We understand your frustration, and we want to address this issue. Shipping delays can occur due to various factors, such as customs clearance, local delivery services, or unforeseen circumstances during transit. We understand that this situation is not ideal, and we are actively working to resolve it.
To assist you further, we kindly request that you provide us with your order details, including the order number and any relevant information. This will enable us to investigate the issue with our shipping partners and track your package's current status. Our dedicated customer service team will prioritise resolving this matter for you.
We value you as our customer and want to ensure your satisfaction. Once we have more information about your order, we will take immediate action to rectify the situation and provide a suitable solution. Your patience and cooperation are greatly appreciated.
If you have any additional concerns or questions, please don't hesitate to reach out to us. We are committed to resolving this matter and providing you with the best possible customer service experience.
Thank you for your understanding.
“I’ve been looking for a silver/champagne shimmer for the longest time ever!!! I’ve been a mua for 10 years and no one really makes loose shimmers. I came across your page on my explore page and i was absolutely obsessed with everything i had to place an order asap! The eye shadow palette is soooo pretty i can’t wait to use it on clients. Thank you 🤍”
“order never turned up - said dispatched with tracking number and when i emailed a few weeks later asking where it was they refunded me saying one of the products was out of stock ? questionable when it said dispatched with tracking the day after i ordered”
I am so sorry you had a less than great experience! Your feedback is vital for us to improve our processes and will take this into consideration - Jordana
“Bonjour, j’ai un problème avec mon colis, ils m’ont demandé 18€ de taxe je ne comprends pas. Le colis vous a été retourné et je n’ai jamais eu de retour de votre part.
Merci de donner suite à ma demande.”
“I have a number of their products, from powders, bronzers, pigments and palettes and everyone has been a game changer in my Pro Kit!
All my clients are obsessed and always ask what the products are and where they can get them from. Would recommend all the products to anyone starting out their kits.”
