“Very disappointed only got half my order and no one will get back to me about the stuff that I paid for and haven’t received. And this is a Christmas present and I ordered it over 2 to 3 weeks ago.”
“I didn’t get any of my products and it was returned to the depot.
I appreciate that this isn’t your fault but instead of attempting to resend I was advised that I would just have to order again and it should be fine the next time. I wasn’t offered to have it resent. Dying to try the brand so this was disappointing.”
“Products are great don’t get me wrong. My only issue is customer service. 3 of my base and sparkles arrived with no seal and when I tried to get in touch with the team I received no reply. I tried 2 times before messaging on instagram where I still did not get a reply.”
Thank you for taking a moment out of your day to review Jordana Ticia Cosmetics. We really appreciate your feedback and apologise for any difficulties you encountered with our customer service. We are committed to providing our customers with the best experience possible and take your feedback very seriously. We apologise for any inconvenience caused by the lack of product seals and the lack of response from customer service.
Is there any way we can try and make things right? We would love to hear from you and make your next experience with us a great one.
“order never turned up - said dispatched with tracking number and when i emailed a few weeks later asking where it was they refunded me saying one of the products was out of stock ? questionable when it said dispatched with tracking the day after i ordered”
I am so sorry you had a less than great experience! Your feedback is vital for us to improve our processes and will take this into consideration - Jordana
