“Unfortunately, I received a crushed Twinkle Tower. The lip gloss I purchased, Serendipity, is extremely sticky and uncomfortable, but the color is nice. The pressed and loose powders, I ordered two to make sure I would have the right color, were pretty good! I am looking forward to receiving the bronzer duo though.”
“I haven’t received my order yet since I live in the US but you haven’t done so well at responding to my emails about some concerns I have. So customer service is lacking. I can’t rate the product yet.”
Hi Ana,
Thank you for bringing your concerns to our attention. We apologise if our response time to your emails has not met your expectations. We strive to provide excellent customer service, and we regret any lapses in our communication. Please be assured that we take your concerns seriously, and we are working diligently to address them.
We value your feedback, and we will use it to improve our customer service experience moving forward. We hope to have the opportunity to make a positive impression if & when you place an order.
Thank you for sharing your feedback with us. We sincerely apologise for the inconvenience caused by the oversold situation that resulted in your order not arriving. We understand how frustrating it can be when expectations are not met, and we appreciate your understanding.
We want to assure you that we take this matter seriously and are actively working to prevent such occurrences in the future. We value your loyalty and would like to make it up to you.
We are delighted to hear that you are still interested in trying our powder. We appreciate your continued support and look forward to providing you with a great shopping experience and a product that meets your expectations.
Once again, we apologise for any inconvenience caused and appreciate your patience. If you have any further questions or need assistance, please don't hesitate to contact us. We are here to help you.
Thank you for considering us for your next order. We can't wait to serve you better.
Thank you for sharing your feedback with us. We apologise for the mix-up with your order, and we appreciate your patience and understanding.
We understand how important it is to receive your order correctly, and we apologise for any inconvenience this may have caused. Rest assured, we are actively working to rectify the situation and ensure that future orders are processed smoothly.
We're thrilled to hear that you're still excited to try your order. We're confident that you'll enjoy the product and have a positive experience with it. Should you have any questions or need any assistance regarding your order or its usage, please feel free to reach out to our customer service team. We're here to help.
We value you as our customer and look forward to serving you better in the future.
Thank you for choosing our brand, and we can't wait for you to experience your order.
Thank you for taking the time to share your feedback. We understand that waiting for a long time can be frustrating, and we sincerely apologise for any inconvenience this has caused you. Shipping times can vary depending on various factors, including customs clearance, international transit, and local delivery services. While we strive to provide accurate estimates, unforeseen circumstances can sometimes lead to longer delivery times.
We are continuously working to improve our shipping processes and minimise any delays that may occur. We appreciate your understanding and assure you that we are committed to providing you with a positive customer experience.
If there's anything specific we can assist you with regarding your order or any concerns you may have, please feel free to contact our customer service team. We are here to help and ensure your satisfaction.
Once again, we apologise for the inconvenience caused and appreciate your feedback. We value you as our customer and hope to have the opportunity to serve you better in the future.
Dear Tara,
We sincerely apologise for the delay in receiving your eyeshadow palette. We understand your frustration, and we apologise for any inconvenience this has caused you.
Shipping times can vary depending on several factors, including customs clearance and local delivery services. While we make every effort to ensure timely delivery, unforeseen circumstances can occasionally lead to longer-than-expected shipping times. We apologise for any confusion or frustration this may have caused.
If you have any further questions or concerns, please don't hesitate to contact us. We are here to assist you and provide any necessary support.
