“Recently purchased the desert dusk bronzer and it’s genuinely the best cream bronzer I’ve ever tried and the cool tones in it are perfect for my skin tone. Purchasing the blushers and brushes very soon!!!”
“Incredible that I receive the survey asking for feedback about my order! I haven’t received my order yet since December 9th when I bought and paid it. I have written twice with no answer from your side. I only want my money back!!!”
“I ordered my package December 9 and still haven’t received it. Very bad customer service. I even emailed them twice regarding its whereabouts and still nothing.”
“The “Hold it still” gripping primer is an amazing product. My make up looked lovely over the top of it. The setting spray is also a great product. My make up didn’t move at all.”
“High quality products with very good packaging. They make makeup so easy for everyone. One of my orders was only partly fulfilled by mistake and when I informed them they were very quick about sending the missing items over to me.”
“I placed my order with them on November 22nd but before that I emailed/DMd them across several platforms and directly at least 5 times about a shipping discrepancy in their site for US customers. I didn't get an answers until Dec 8th (which of course was after I had placed my order and after another email on Nov 25th.) Their response was "Free shipping only applies to orders over $100 for US orders. (Listed nowhere in their site and system told me I was eligible with less than that.) We are such a small team and been super busy with black friday week. We’ve had an error with emails bouncing back during Black Friday rush, which caused a backlog in responding to messages. I’ve also contacted our web team to update the website so that shipping‑offer information is displayed more clearly — thanks for pointing that out."
Nothing more, nothing less.
Order FINALLY shipped out on Dec 3rd... here we are and the tracking had been stuck at some airport since Dec 11th. I can't contact the support team for the tracking site unless I download the app WHICH IS UNAVAILABLE FOR USA CLIENTS!
Never again!!!
I've received 2 other UK cosmetic company packages in the interim.”
“Jordana Ticia has amazing products and I feel like as a brand they really cater to what their customers need / want / love. The makeup is amazing and you can tell how much time and effort goes into the product design. Jordana Ticia wants us to love the makeup, not just like it. I also feel like as a customer I am involved in the process as we can engage so much through social media which I love.”
“I placed my order on the 30th November and I'm still waiting to receive it. Tracking tells me its on the way?? Its now the 17th December. Disappointing”
