Jericho Coffee Traders Reviews

Name: Jericho Coffee Traders
Rating: 4.91

4.9 Rating 245 Reviews

97 %

of reviewers recommend Jericho Coffee Traders

4.9

Based on 245 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

About Jericho Coffee Traders:

Kiwi James and his wife Lizzie had always been in love with the idea of having their own coffee business, often scheming about how they would go about starting it up.

The opportunity came in 2009 when they found a beautiful Vespa trike for sale on the side of the road, and both thought: “that needs a coffee machine on the back of it”! And so, Jericho Coffee Traders was born!

Now we have a thriving online business and three locations in Oxford, UK - our Espresso bar on the High Street, our Cafe at the Oxford Castle, and our Cafe & Roastery on Osney Mead - all serving delicious espresso and filter coffees accompanied by locally made pastries and cakes.

Visit Website

Email:

info@jct.coffee

Location:

Oxford Eco Centre, Osney Mead, Oxford
OX2 0ES

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some coffee online. Coffee was good, packed not very well there was lots of grounds just in the postage bag but not a big issue. I think delivery was timely via royal mail. Price on the more expensive side but product is good. Unfortunately we we're only sent half our order. Order 1 kg only got 0.5 kg, attempted to reach out via email on a couple of occasions via email. Had no response over a 2 week period, customer service was really bad. With, so many coffee shops in the area probably won't come here in the future.”

Helpful Report

Posted 1 year ago

Hi Matthew. We appreciate you taking the time to let us know about your recent experience purchasing from us. Our apologies for letting you down with that order and for being unresponsive! We’ll send you a replacement 1kg bag of our Adventurer Blend (plus something extra!). We are making changes to improve how quickly we respond to any customer issues in the future. We do hope that you do consider trying us again and thanks for your feedback!

Posted 1 year ago

“I’m a regular customer who usually orders from your company to have a special beans. However, my recently ordered #19371 and the ordered suppose tow whole roasted beans as 500mg bag, then I received 227mg as you can see in the picter attached! So I made payment as 500mg of whole beans but I received 227mg of while beans?”

Helpful Report

Posted 1 year ago

Hi Tawfeeq. So sorry to hear that you didn't receive the correct order. As you are a regular customer, we hope you appreciate this error is unusual! We've sent the 500g replacements to you today. Please keep the extra 227g bags by way of an apology!

Posted 1 year ago

Jericho Coffee Traders is rated 4.9 based on 245 reviews