Ironmongery World Reviews

Name: Ironmongery World
Address: Unit 4b, Black Dyke Mills, Queensbury, Bradford, United Kingdom
Rating: 4.14

4.1 Rating 1,204 Reviews

78 %

of reviewers recommend Ironmongery World

4.1

Based on 1,204 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Ironmongery World:

IronmongeryWorld.com features a range of special offers and deals across the whole architectural ironmongery & hardware range.

Ironmongery World is a leading manufacturer and major distributor of hand forged, heavy duty ironmongery products and the preferred choice of DIY professionals. We specialise in high performance products, from a wide selection of antique coat hooks, locks and shelf brackets to a vast array of hinges, latches and door handles.

We have been a dependable source for quality hardware products nationwide that are manufactured by ourselves, whether you are a tradesman or a homeowner, we will have the right fittings for you.

Visit Website

Phone:

01274033334

Email:

showroom@ironmongeryworld.com

Location:

Unit 4b, Black Dyke Mills,
Queensbury,
Bradford
United Kingdom
BD13 1QA

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Ironmongery World 5 star review on 6th April 2025

Chris Hughson

Ironmongery World 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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“Great item”

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“Very satisfied!”

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“Ironmongery world has a very comprehensive range of products and the service received so far has been great, with free next day delivery available. Among other things, I've recently purchased the antique cast iron hinges and Suffolk latches which look fantastic on our oak ledge doors. Ironmongery World is now the first place I look for door hardware and similar products.”

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“Everything went well and the quality of the goods was excellent”

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“Great service. I needed a specific door handle to match some existing ones, found it on Ironmongery world, ordered it on a Friday and it arrived the next day. Brilliant.”

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“Beautiful product, well made, looks good on sliding door.”

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“Exactly what I needed and for an appropriate price.”

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“Arrived quickly thanks. Just what I needed for my new refurbished door for my wood shed.”

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“thanks a lot”

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“Having bought a cheaper and poorer quality item from another site, the hinges from Ironmongery were well made and worth the money.”

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“The product was delivered promptly and the quality is excellent. Will certainly use this company again as the stock a huge range of useful products.”

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“Sent a couple of wrong parts, speak to someone and I'm told there's nothing they can do. Speak to someone else and told they'll send out the right parts. Theyre sent out but they only send one instead of two. Have to get back in contact with them to get them to send out another, 2 new parts then turn up. Got everything I needed in the end but it certainly wasn't easy.”

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“Absolutely AWFUL customer service. Ordered multiple items at different times and they either never showed up or were even shipped to begin with. Upon contacting them in relation to this they agreed to refund items however 2months later and still no refund received. Currently under investigation by third party. They will take your money but do not deliver on service - literally! Absolutely appalling! Would not recommend to anyone!!!”

Helpful Report

Hi Caitríona Smyth, I’m so sorry to hear that a refund hasn’t been deposited into your bank account. I’ve contacted our accounting department to look into this issue for you. A refund has been issued, but it may take a few days for your bank to process the transaction. We apologise for any inconvenience this may have caused. In the meantime, feel free to email info@ironmongeryworld.com with any questions or concerns, and I’d be happy to assist you further. Thanks Ironmongery World (UK) Ltd

“Excellent item beautifully made and very well wrapped”

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“Excellent product”

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“Nice product, speedy delivery and helpful staff.”

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“i really hate giving bad reviews but I purchased the items online with the payment for next day delivery, that was 6 days ago and still not received the items. phoned 4 days and was told that an item was not in stock, surely i should have been contacted? promised would receive goods next day, Friday, nope! given I am 40 miles away it would have been quicker to walk and get them.”

Helpful Report

Dear Customer, We're sorry to hear that we were out of stock of the product you were looking for. We strive to keep our inventory up-to-date, but sometimes unforeseen circumstances can lead to temporary shortages. We apologise for any inconvenience. Please contact us directly at 0330 111 555 1 so we can make suitable arrangements. Thank you for your feedback.

“I love my door handles 😁”

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“Excellent product, and delivery was even quicker than expected. Thank you.”

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“Please note the screws supplied to secure the items to the wall were unsuitabe”

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Dear Customer, Thank you for your feedback. Apologies, we always strive to provide amazing service and I’m sorry that didn’t happen this time. Please contact us and we’ll arrange a replacement free of charge. Regards Ironmongery World

Ironmongery World is rated 4.1 based on 1,204 reviews