House of Malt Reviews

Name: House of Malt
Address: 48 Warwick Road, Carlisle, Cumbria
Rating: 4.94

4.9 Rating 4,628 Reviews

99 %

of reviewers recommend House of Malt

About House of Malt:

House of Malt is an independent family business founded in 2015, and has since grown to be one of the top online retailers of whisky and other spirits, serving thousands of satisfied customers every month. House of Malt’s incredible growth has been driven by genuine word-of-mouth recommendations based on our knowledge of finding the best products available, our fairness of price and friendly reliable service. As a family company we believe that these qualities are what our customers value. We are always on the search to find new products with genuine quality and heritage, while continuing to innovate and improve our online experience and the outstanding customer service that has awarded us a loyal and increasing fan base. We look forward to serving you to the best of our ability and we love reading and appreciate our friendly customer reviews.

Visit Website

Phone:

01228658422

Email:

sales@houseofmalt.co.uk

Location:

48 Warwick Road,
Carlisle
Cumbria
CA11DN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very good product and I buy again”

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Posted 1 year ago

“Received purchase within good time having been kept updated on delivery. Packaging excellent, item well protected from any potential damage. Well happy with service from HM”

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Posted 1 year ago

“Great, quick and safe delivery.”

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Posted 1 year ago

“Excellent service prompt delivery”

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Posted 1 year ago

“Great service would highly recommend. Bottle bought as a gift for someone they were delighted with it”

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Posted 1 year ago

“Great service from this company and a first class variety of drinks. Always good to purchase from as items are always well packed. Cannot fault.”

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Posted 1 year ago

“Great service! Pricing is competitive, selection is outstanding, delivery was next day and well packaged.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Thanks Jethro for your amazing service!!!!!!”

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Posted 1 year ago

“Excellent range of whisky, great value for money, fabulous delivery, points with every purchase. Easy to use website. Well done House of Malt 💯👏”

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Posted 1 year ago

“I ordered this as a thank you gift for someone e.jo lives in a rural area. The delivery was very quick and reliable (next day I think). Much appreciated”

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Posted 1 year ago

“Can't compete with Amazon for free returns (or even partial return costs) when there is an order error. Buyer beware - you will pay full return postage on any errors (not cheap with the weight and size of a full bottle of alcohol). I will shop on Amazon instead.”

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Posted 1 year ago

Dear Customer, Thank you for sharing your feedback. We are truly sorry to hear about your dissatisfaction and appreciate the opportunity to address your concerns. As a family-run business, we strive to provide the best service possible while offering premium products at competitive prices. Unlike multinational corporations, we operate with very small margins to ensure affordability for our customers. Unfortunately, absorbing return postage costs for customer-related order errors is simply not feasible without significantly impacting our ability to continue offering the high-quality service we take pride in. In this specific instance, it appears that two separate orders were placed, each with its own confirmation email and tracking details. As you mentioned, you received different email confirmations for the two orders. These were processed and dispatched individually, providing multiple opportunities to reach out to us if you believed an error had occurred or to refuse delivery of one of the parcels. Additionally, as stated in our Terms & Conditions, any returns arising from situations that are not the result of an error on our part are the responsibility of the customer, including any associated return postage costs. This policy allows us to maintain fair pricing and sustainable operations as a smaller, independent business. Despite this, we remain committed to helping where possible and are always willing to discuss and resolve issues directly with our customers. We are deeply disappointed that our efforts to provide a personalised, high-quality service have left you feeling dissatisfied, but we hope you can understand the challenges we face as an independent business in maintaining a balance between exceptional service and sustainability. Thank you for your understanding, and we are always here to assist further if needed. Kind regards, Piers from the House of Malt Team

Posted 1 year ago

“Excellent very helpful when I needed to call them”

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Posted 1 year ago

“Five star. Order despatched and arrived on time, very easy to track, and the ordering process is easy. Great stuff.”

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Posted 1 year ago

“Excellent service, fast delivery and well packed”

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Posted 1 year ago

“Quality present... came on time”

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Posted 1 year ago

“Excellent service. Quick delivery, correct and well packaged.”

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Posted 1 year ago

“Very good! Thanks”

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Posted 1 year ago

“Very informative website and competitive pricing. Dispatched quickly.”

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Posted 1 year ago

“Great communication with order progress via emails. Delivery on time. No issues.”

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Posted 1 year ago

House of Malt is rated 4.9 based on 4,628 reviews