“Customer service fantastic as are all of the fabrics I have ordered. However the exception is the heavy weight knit fabric which I found impossible to sew and could not continue without breaking my overlocker, despite dropping feed and adjusting stitch length. It’s not like me but I have given up on this project which is such a waste at £18 a metre”
“It arrived on time despite all the postal strikes, was excellent quality, and with it being a Christmas pattern I'll be able to make my gift. Thank you to all the staff, have a great Christmas and busy New year.”
“Excellent customer service when my order was delayed by the postal strikes. Couldn't rate their response highly enough. Beautiful and good quality fabrics”
“Excellent service and quick delivery. I am very pleased with my purchase of material. Can’t wait to use it after Christmas to make a mat for my dining room table and one to match for my coffee table.”
“They have good quality and selection of fabrics. They despatch the order very quickly and quite often they do it on same day of when you order. You will receive the beautiful fabric within a day or two. Higgs and Higgs is the company I am very happy to buy my fabrics from.”
“I recently ordered some fabric which unfortunately was very low on stock. H&H contacted me to tell me this and I was able to choose an alternative so was delighted to receive not only the replacement fabric but also what was left of the original so lots of alternatives now. Very pleased with service.”
I am so sorry to hear that your package did not arrive on time, especially over the Christmas period when people are buying products as gifts. We underestimated the impact of the Royal Mail strikes and will try and plan accordingly in the future. Once again, massive apologies for the inconvenience caused.
“Very disappointed as I did not consider you would be using Royal Mail as your courier and that information was only made known to me once I had completed my purchase. There is no sign of my fabric and I don’t think it will be arriving in time for me to finish garments in time for Christmas. Most on line stores have moved away from Royal Mail and I wish I had spent my £90+ with one of those on line stores !
Ms DG East Lothian Scotland.”
I am so sorry to hear that your package did not arrive on time, especially over the Christmas period when people are buying products as gifts. We underestimated the impact of the Royal Mail strikes and will try and plan accordingly in the future. Once again, massive apologies for the inconvenience caused.
“It’s not the best time for me to do this review because I am still waiting for my order to arrive. Not sure if it’s to do with Royal Mail strikes. I have emailed you this morning.”
I am so sorry to hear that your package did not arrive on time, especially over the Christmas period when people are buying products as gifts. We underestimated the impact of the Royal Mail strikes and will try and plan accordingly in the future. Once again, massive apologies for the inconvenience caused.
“So glad that Higgs and Higgs do mail order. Such beautiful fabrics. Great service. Very good customer service. Very pleased with my order.
Thank you.”
“I have bought cotton chambray fabric from Higgs and Higgs on a couple of occasions and found it to be of good quality and reasonably priced. Delivery is quick by a reliable method. They have a good choice of fabrics. I will be buying from them again in the future and can recommend them.”
