GreatBeanBags Reviews

Name: GreatBeanBags
Rating: 4.83

4.8 Rating 4,084 Reviews

96 %

of reviewers recommend GreatBeanBags

4.8

Based on 4,084 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0115 9557373

Email:

INFO@GREATBEANBAGS.COM

Location:

Terence House, Denman Street East, Nottingham
NG7 3GX

GreatBeanBags 5 star review on 17th March 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have 1 part of my order, the beanbags.9 DPD sent the cover back as it said the package was damaged I have received no information or product since.”

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Posted 6 months ago

“Horrible quality the fur was all over the place not recommended at all!!”

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Posted 11 months ago

“Bags arrived in poor condition. Not the best very disappointed”

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Posted 1 year ago

“Unfortunately NotGrratBeanbags.”

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Posted 1 year ago

“The item has never been delivered”

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Posted 1 year ago

“I cannot rate the product unfortunately as its not arrived. The company were great with regards to ordering etc, my item was dispatched in good time and supposed to be delivered Tuesday 6th December. Every day i have received a message from DPD to say its delayed and will be arriving the next day, its now 12th December and still no Bean bag and no contact from anyone. I wanted this item for my home this week for Christmas and am worried if it has gone missing. I hope i can get through to DPD to fid out where my item is or i will havr to ask for a refund”

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Posted 1 year ago

“Very expensive for what the products are and not as big as I would like”

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Posted 1 year ago

“I have not yet received my beanbag and you are already asking me for feedback”

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Posted 1 year ago

“Poor design. Exceedingly difficult to stuff the bean sacs into the bags. Why not just send them filled??”

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Posted 2 years ago

Hi Kamal, Thank you for taking your time to leave us a review and we appreciate your feedback. Unfortunatley our larger beanbags are too large to ship pre-filled, we pre-fill all of our smaller beanbags. The sacks go directly into the covers and our couches come with filling guide to help you fill then correclty. If you are still un happy with the design / items receieved, we do offer free exchanges or returns. Please contact us via email info@greatbeanbags.com to arrange this.

Posted 2 years ago

“Poor customer service, Bad communication, Bad delivery outsourcing”

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Posted 2 years ago

Hi Sufia, Thank you for your review and I'm sorry to hear that you're unhappy with the service received. We did try to keep you updated as much as possible and provide help with the delivery issues, but we appreciate that your experience wasn't as good as we'd have liked. Again please accept our apologies and we hope that you enjoy your bean bag.

Posted 2 years ago

“Still waiting for delivery. Twice planned deliveries have failed due to the ineptitude of delivery firm, meaning a spoiled Christmas for one little boy! I have a further delivery planned for the 29th, not holding my breath though.”

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Posted 2 years ago

“It’s a lot smaller than it looks. The colour is a lot darker. We are so disappointed.”

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Posted 2 years ago

Hi Lucy, Thanks for your review. I am sorry to hear that you are not happy with your product. We do offer one free return or exchange per order and can send fabric samples to you before you order. Please let us know if you wish to return or exchange your item.

Posted 2 years ago

“not happy false advertising the advert shows 2 adults sitting on the Bean bag which was what we were looking for to help my son with SEN with his reading. He is 8 and only just fits on there himself”

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Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear that you're unhappy with the bean bag. We're more than happy to arrange a free collection of the bean bag and offer a full refund. We did try to contact you recently to resolve the complaint. I have now sent you an email with the return details. Thank you, Stephen

Posted 2 years ago

“It is completely flat. There was not nearly enough stuffing. I can send a photo, but this is extremely upsetting. Can you please send more filling?”

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Posted 2 years ago

Hi Lena, I've sent you an email in regards to your delivery- Megan

Posted 2 years ago

“Sent wrong sized sofa cover, have not yet received a reply.”

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Posted 2 years ago

“Item arrived with fault making it unusable. Said they would send a replacement to me to arrive on Thursday, it did not. E-mail from courier stating it would be delivered on Friday... It was not. All-in-all not impressed.”

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Posted 2 years ago

Hi Melanie, looking at your tracking information there was a delay at the DPD depot, your replacement cover will be with you today. My apologies for inconvenience this has caused- Megan

Posted 2 years ago

“The product is great but delivery was late and the service we got was very rude.”

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Posted 3 years ago

Hi Amy, you were informed of the delay and unfortunately we don't offer compensation for 1 day delays -Megan

Posted 3 years ago

“Micro tiny bean bag only my skinny little 2 year old can fit on this comfortably.”

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Posted 3 years ago

Hi Katie, I'm sorry your disappointed! Let me know if you would like to return it- Megan

Posted 3 years ago

“Settee unfit for purpose, very uncomfortable, returned, not disputing refund, do not buy from this company. I will be taking this further.”

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Posted 3 years ago

Hi Kathleen, as outlined in our returns policy "Any item (excluding bespoke or personalised items) may be returned for any reason within 30 days of the date of despatch so long as it remains in a saleable condition."- Megan

Posted 3 years ago

“Poor communication regarding delivery. Marked product delivered Returned Not impressed”

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Posted 3 years ago

Hi Amanda, unfortunately we do shut down for the Christmas break however these dates are advertised on our website. You emailed us on the 3rd in regards to your order and I emailed you back on the 5th, the day we returned. "Hi Amanda, sorry for the delay in getting back to you our office only reopened today. As all of our bean bags are cut and made to order we are experiencing longer lead times currently due to these unprecedented times and the christmas period. I will resend your confirmation email, so just make sure you check your junk folder as well! Your order will be dispatching from us within the next couple of days but you'll receive an email as soon as this happens " -Megan

Posted 3 years ago

GreatBeanBags is rated 4.8 based on 4,084 reviews