Drinks Direct Reviews

Name: Drinks Direct
Rating: 4.91

4.9 Rating 10,400 Reviews

98 %

of reviewers recommend Drinks Direct

Company Reviews

Metrics

Info

4.9

Based on 10,400 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0113 365 1000

Email:

info@drinksdirect.com

Location:

6 Rowan Trade Park, Bradford, BD4 8TQ

Drinks Direct 5 star review on 1st August 2024

Anonymous

Anonymous // 01/01/2019

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“Great selection of drinks and gifts and fast delivery that arrived before it was due.”

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Posted 6 years ago

“Excellent service and great value. 1st class operation from order to home delivery, could not be done better. Thank you Drinks Direct.”

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Posted 6 years ago

“Six bottles of wine despatched in an absurd amount of packaging! A 12-bottle cardboard box with six bottles in it, packed with polythene balloons to stop them rattling around, inside another box just slightly larger. What a waste! The Wine Society manages to deliver to me regularly without resorting to antics like that!”

Helpful Report

Posted 6 years ago

Dear Rob Clack, Thank you for your review. We are sorry to read of the issue you have raised with the extra packaging in your order. Over 95% of packaging used at Drinks Direct is recyclable. It is important that orders are delivered in great condition and the packaging used helps to absorb any excessive movements in transit, while with the couriers. Efforts are made to keep packaging used to a minimum, whilst also making sure there is enough packaging to help ensure the items are delivered intact and in great condition. Most of the items dispatched are glass. Glass by its very nature can be fragile. The air cushions used in the dispatch process are to help absorb any sudden movements in transit. A majority of the volume of an air cushion, is air rather than plastic. The air cushions used are recyclable. As is the corrugated board. There is a cost associated with using excessive packaging and the amount used to pack orders is reviewed regularly and adjustments made as required. The importance of ensuring the right amount and the right kind of packaging used, while also considering environmental impact, is recognised at Drinks Direct. We can assure that the packaging used for your order, was used to help ensure that when you received your order, you would be delighted with items you purchased and to help prevent damage in transit. We apologise for any inconvenience and thank you for the issue raised. Your feedback has been passed on and if there are any areas where packaging can be improved further, it will. Kind Regards, Order Processing Team Drinks Direct

Posted 6 years ago

“Ordering was simple, we got text reminders when delivery due, and delivery only took a few days.”

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Posted 6 years ago

“Very easy use of the website and payment via PayPal. Guinness surger cans ordered and arrived today which was a speedy delivery. Many thanks”

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Posted 6 years ago

“Super selection, super price, speedy delivery...exactly what was required for a last minute 50th birthday present!”

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Posted 6 years ago

“Easy ordering and delivery next day. Excellent service”

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Posted 6 years ago

“Very good service.”

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Posted 6 years ago

“Excellent service with next day delivery 5 stars for me”

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Posted 6 years ago

“So fast so easy a great company to deal with.”

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Posted 6 years ago

“Very efficient web site, easy to order, delivered professionally.”

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Posted 6 years ago

“Arrived bang on time thank you”

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Posted 6 years ago

“Really quick service and was kept informed along the way. Thank you!”

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Posted 6 years ago

“I had an excellent service.. the wine I wanted was in stock and was delivered the next day so I managed to get the present for my dads 70th in time. Other places were 5-10 days for delivery so I was very happy when drinks direct could provide me with my order so quickly!!”

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Posted 6 years ago

“Ordered wine, came A few days later. Very prompt and good delivery texts beforehand. Will definitely use again. Wine tasted great too!”

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Posted 6 years ago

“Only comment I have to make is that I wasn't issued with a tracking number so was unable to track my order. However, my order was delivered on the specific day I required.”

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Posted 6 years ago

Hi Aileen, Thanks for your review. An order dispatch confirmation email is automatically sent out once an order has been processed for dispatch. You should have received the email on 23/04/2019 at approximately 18:12 BST. If the email has not been delivered to your inbox, please also check any spam or junk mail folder you have, in case the email has landed there. The recipient should also have received a text message on the day of delivery, providing a two hour time window for delivery. I apologise for the communication issue you experienced, however, on occasion, spam and junk email filters can get a little over-zealous in their endeavours. If you require any further information please do not hesitate to contact Customer Services by email to info@drinksdirect.co.uk or Corporate Sales by phone on +44 (0) 845 519 5400, who can assist with most order queries. Kind Regards, Order Processing Team DrinksDirect.co.uk

Posted 6 years ago

“Fantastic service, quick delivery, will certainly be ordering again, thank you.”

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Posted 6 years ago

“Extremely quick service and delivery. Well packaged to avoid breakages. Would definitely order again.”

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Posted 6 years ago

“First experience with this company and have received a brilliant service. Excellent communication will definitely use again”

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Posted 6 years ago

“Everything went fine thank you”

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Posted 6 years ago

Drinks Direct is rated 4.9 based on 10,400 reviews