Drinks Direct Reviews

Name: Drinks Direct
Rating: 4.91

4.9 Rating 10,359 Reviews

98 %

of reviewers recommend Drinks Direct

Company Reviews

Metrics

Info

4.9

Based on 10,359 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0113 365 1000

Email:

info@drinksdirect.com

Location:

6 Rowan Trade Park, Bradford, BD4 8TQ

Drinks Direct 5 star review on 1st August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order was extremely fast and well packaged and got a free glass. However, all bottles were short dated (same month as shipped). I suppose they are getting rid of old stock or what have you but a bit more notice would have been much appreciated.”

Helpful Report

Posted 8 years ago

Dear Al H, Thanks for taking the time to provide your feedback. We apologise for the issue you have experienced with your order. Looking into the details for your order, I can confirm the stock you received was the latest stock that came through the supply chain. The item on your order is no longer in production and it is possible that production runs of the product were much bigger than the sales rate, which can result in shorter dated stock coming through the supply chain. As the product is packed in glass bottles, which is more inert than plastic, this helps preserve the quality of drinks better than plastic type materials and helps keep it fresh for longer. Recent demand for your ordered product has been much greater than expected, with all stocks being final, due to the item no longer being in production. Orders are processed on a first come, first serve basis and it looks like your order was placed in time to be processed with available stock. We hope you enjoy your purchase. However, if you have any concerns please contact customer services on info@drinksdirect.co.uk or call the Corporate Sales Team on 0845 519 5400, who can assist with most enquiries. Kind Regards, DrinksDirect.co.uk Customer Service Team

Posted 8 years ago

“One bottle from case of 12 from Drinks Direct arrived broken (from the bottom of the bottle). I let you know only to be asked by some jobsworth to send back the packing! It was a big, cardboard box, which we threw out when we emptied it. The bottle only cost ?4, so I was hardly likely to defraud you. But I thought you should know that there ought to be a double layer of packing at the bottom of the box to prevent this sort of thing happening.”

Helpful Report

Posted 12 years ago

Drinks Direct is rated 4.9 based on 10,359 reviews