“This was my 1st visit to Dragonfly products Ltd,
My friend who brought me had given me some of the Raw Durham food before and my dog loved it, so I came myself and was very impressed.”
Thank you so much for taking the time to leave a review Lucy and for the photo of your stunning pooch! We look forward to welcoming you back soon. Laura x
Thank you so much for taking the time to leave a review Elizabeth. I am so blessed with a fabulous shop team and your feedback will be passed on to them. Laura x
“I decided to try Dragonfly for healthy natural chews for my pup, the variety pack has a wide range of variety and my puppy is loving them. Really speedy delivery and a great choice of products at really good prices”
Thank you so much for taking the time to leave a review Michael, we really appreciate it. In response to your feedback regarding packaging, our products are often in single use plastic for various reasons – we have standards that we have to meet with regulators as they are dog treats, unsuitable for human consumption, and therefore need to be kept in sealed packaging. Sustainable, recyclable packing for our types of products are not widely available on the market and where they are, they are cost prohibitive and would mean a huge increase in prices across the board which would affect the majority of our customers. To combat this, we do offer a variety of products on our pick and mix range with recyclable brown bags available for in store customers wishing to purchase products out of plastic packaging. We may roll this out to the website in future. I hope this goes some way to answering your concerns which we fully take on board. Laura x
