DML Reviews

Name: DML
Address: Denim Merchants (UK) Ltd, Boatshed 5.02, 24 Exchange Quay, Salford, Manchester
Rating: 4.79

4.8 Rating 370 Reviews

95 %

of reviewers recommend DML

4.8

Based on 370 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About DML:

We've quickly established ourselves as one of the leading names in contemporary trend-lead men's denim. At DML we pride ourselves on providing signature fits, fabrications and confidence to the consumer. We've cemented ourselves as industry leaders in developing ecological manufacturing processes as well as embracing new production technologies that make our denim a cut above the competition.

Visit Website

Phone:

01618646035

Email:

customerservice@dmljeans.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2nd pair I’ve purchased… great fit… no complaints”

Helpful Report

Cheers for the great feedback Grant. Best Regards Customer Service Team DML Jeans

“A customer service department with a real person that communicates properly.. responds to calls and e mails.. Further more their jeans fit very well good quality denim with a variety of wages. It’s now my go to brand..!!”

Helpful Report

Hi Nigel Thank you so much for your positive feedback about our products and the service we offer we really appreciate this and will forward to our team. We look forward to welcoming you back to our store again soon. Have a fantastic week! Best Regards DML customer service team.

“I have bought several pairs of DML jeans in various shades of colour. These are really good quality denim and very well made with an excellent cut They rival many of the leading brands at a fraction of the price I would highly recommend checking them out”

Helpful Report

Thank you for your feedback it's great to hear that you love our product so much! we can't wait to welcome you back to our online store.

“Best fitting value jeans out there.”

Helpful Report

Thanks Lee for your positive feedback on our product we work hard to deliver a great product at an affordable price. Have a great day! DML Customer Service Team

Cheers Lee We are glad that you like our products! Best Wishes Customer Service Team

“Purchased 3 items 2 pairs of jeans and 1 pair of denim shorts. Jeans superb no issues Shorts lovely material and fit - awful piddly zip puller way to small and kept falling to side not easy to align straight to small to move it in to and vertical position broke of after a week after all the handling.”

Helpful Report

Hi Jason We are sorry to hear that you have received an item with a faulty zip. If you can e-mail me at customerservice@dmljeans.co.uk with your order number and the style we can look at sorting this out and getting you a replacement or refund on that item. Would you be able to send me images of the faulty zip so that we can forward this to our quality team to discuss with our manufacturer. Thanks Gareth Customer Service Team

“Product looks really nice and of good quality, perfect fit as well. I love it”

Helpful Report

Thank you for your positive feedback on our products we will forward your feedback to our team. Best Wishes Customer Service Team

“ordered cargo pants 👖, unfortunately not in stock in my size and money refunded, spoke to Monica in customer service, other size sent out as a priority and postage refunded..what can I day but amazing people ,amazing company and the best fitting, quality jeans and pants ever, won't go anywhere else..look forward to new ranges coming soo 😀”

Helpful Report

Hello Thanks for the amazing feedback on our product from time to time our system can show an item in stock when our warehouse no longer has this, I can only apologise for this and I am sorry that we did not e-mail to let you know that it was out of stock before we issued the refund. Unfortunately, I cannot locate your order as your review has been submitted Anonymously, However if you can email me at customerservice@dmljeans.co.uk I will be able to look into this for you further and see what we can do for you. Thanks again and look forward to hearing from you. Thanks Customer Service Team

“Ordering online fails to make clear that expensive delivery charges and import fees will also need to be paid if you are outside the UK (Ireland in my case). Order total €35 Delivery€17 Import fees €16 Needless to say I will unlikely use them again.”

Helpful Report

Hi Peter I am sorry to hear that you are disappointed with the charges and delivery fees on your order. We do clearly state in our delivery terms that we do not charge VAT on goods shipped outside of the UK and that import charges may be levied by your countries customs import revenues department. The delivery charge is clearly stated on the order to review before confirming your payment. I have attached a link below to our delivery and returns terms and conditions for your reference if you would like to discuss this further please feel free to e-mail me directly on - customerservice@dmljeans.co.uk DELIVERY & RETURNS https://www.dmljeans.co.uk/pages/delivery-returns Thank you DML CUSTOMER SERVICE TEAM

“Ordered jeans and cargo pants and they absolutely spot on and fit perfectly. Will definitely be ordering again and very soon 👌”

Helpful Report

Hi Jaime Great to hear that you like our Cargo's! we will forward your feedback to our design team so that they can make sure we have some great new styles added to our collections soon. look forward to seeing you back at our store soon Best Wishes Customer Service Team

“Nice Chinos and the length is perfect.”

Helpful Report

“Straight leg style but just too wide.”

Helpful Report

Hi Roger Thanks for reaching out to us, we give a guide to our measurements of our fits on our website which may be of help to you when selecting from our fits, I have attached the link for you below if this is of help. We know that everyone's style is different and some time items may not be the fit that you require. If you would like to return the item we would be more than happy to refund you for your item. https://www.dmljeans.co.uk/pages/fitguide I hope that this information is satisfactory but If we can be of any assistance to you in the future please don't hesitate to contact us on email at customerservice@dmljeans.co.uk. Thank you Customer Service Team. DML JEANS

“Good quality and I would recommend this company”

Helpful Report

Thanks John for your review, we are really pleased that you are happy with the quality and service we offer. We can't wait to welcome you back to our store.

“Great jeans and delivery service.”

Helpful Report

Hi Bobby for your review, we are pleased that you are happy with the quality and service we offer. We can't wait to welcome you back to our store.

“Great fit and quality pair of shorts”

Helpful Report

“Love purchasing from here! Great products that fit well - and good quality! Highly recommend!”

Helpful Report

Hey Jamie Thanks so much for the positive feedback on our products! we cant wait to see you back in store.

“Been using DML for a few years now, nothing but great service every time. Orders are exact and delivered surprisingly quick too! Quality clothing at very good prices, even better when there's a flash sale!! Highly recommended”

Helpful Report

Hi Matt Thank you so much for your great feedback, it makes us really proud that our customers love our products and service, we try so hard to deliver great service so we appreciate this. thanks again and we look forward to serving you again in the near future.

“Good quality and great value for money”

Helpful Report

“My second pair of combats. I bought the next size down from my previous pair because I found they were very generous in waist size and I must say the smaller size are a much better fit. All in all I'm very pleased with my purchase.”

Helpful Report

Hi Paul Thank you for your feedback and we are pleased you like our product.

“Excellent service and good quality, I now have three pairs.”

Helpful Report

Hi Rolf Thanks for your feedback we look forward to welcoming you back to store soon

“I bought 3 pairs of combat pants in different sizes - but in fact they come up a bit larger tban stated I'd say... my true measurements are W 34" and inside leg 31" but apparently I'm a percect fit for a 32 short at DML. But there were no issues with sending the first 3 pants back, and i liked the look of them so much at that price that i ordered 3 more pairs at 32 S. I'm wearing a pair now - and I really rate them.”

Helpful Report

Hi Richard Thank you for the amazing feedback on our product - you have made our day!

DML is rated 4.8 based on 370 reviews