DML Reviews

Name: DML
Address: Denim Merchants (UK) Ltd, Boatshed 5.02, 24 Exchange Quay, Salford, Manchester
Rating: 4.80

4.8 Rating 347 Reviews

96 %

of reviewers recommend DML

4.8

Based on 347 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About DML:

We've quickly established ourselves as one of the leading names in contemporary trend-lead men's denim. At DML we pride ourselves on providing signature fits, fabrications and confidence to the consumer. We've cemented ourselves as industry leaders in developing ecological manufacturing processes as well as embracing new production technologies that make our denim a cut above the competition.

Visit Website

Phone:

01618646035

Email:

customerservice@dmljeans.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality but the size is bigger than the previous pair I bought in store. I am now going to have to return them and reorder a smaller size. I think the sizes should be consistent but clearly they are not.”

Helpful Report

Hi Patrick, Thank you for your feedback. I’m glad to hear you appreciated the quality of your purchase, but I’m sorry to learn that the sizing was not as expected. We strive for consistency, so I understand how frustrating it can be when items differ in size. I believe that one of our colleagues has been in touch with you on e-mail to discuss the issue and to rectify this for you. If you have any further concerns or need assistance with your return, please don’t hesitate to reach out. Wishing you a great day! Thanks, Monika

“Great product, fast delivery I can’t fault it they fit spot on and the length is difficult to find as I’m 6 foot 2” and usually go into 3/4 trousers when I sit down but these are perfect. I have purchased 5 pairs this year and all are just as good, keep up the good work you have definitely got a great product and reasonable price. Kind Regards Tony Edwards”

Helpful Report

Hi Tony, Thank you for your wonderful review! We're thrilled to hear that our products have been a perfect fit for you, especially with your height. It’s fantastic that you’ve found multiple pairs to your liking, and we truly appreciate your loyalty. Your kind words motivate us to keep doing our best. If you need anything else, feel free to reach out! Best, Gareth Customer Service Team DML JEANS

“Excellent service, product as described, delivered on time. I will buy again.”

Helpful Report

“A sure sign of a good company is the customer service and DML excel. Not only are their products well made and competitively priced, but they back up what they do with a first class service. Before and after a sale. I have no hesitation in recommending DML to all my friends and will be adding more DML products to my wardrobe shortly.”

Helpful Report

Hello Peter Thank you so much for the feedback we are really pleased that we were able to assist you with your order purchasing and that you loved the products when they arrived. We will pass on your feedback to the rest of the team. Thanks again and have a great day! Customer Service Team DML JEANS

“I bought a pair of cargo shorts, excellent quality.”

Helpful Report

Thank you for your positive feedback on our products we hope to welcome you back again soon. Have a great day! Customer Service Team DML JEANS

“Really pleased with the service from DML and the Chinos are such good quality and fit really well.”

Helpful Report

Hi John We are so please that you like your purchase of the chino trousers, thank you for your positive feedback and we hope to welcome you back again soon. Have a great day! Customer Service Team DML JEANS

“just awesome material in their jeans and a joy to purchase from.”

Helpful Report

Hello Jason We are so please that you like the denims that you purchased from us, we have taken time to source some great fabrics for our denims and will continue to offer great products that offer value for money. We hope to see you back at our store soon - Have a great day! Customer Service Team DML JEANS

“I just love these Jeans brought my first pair from Rat Race in Margate in dark blue. They are great quality and look fantastic with a pair of Loafers and Fred Perry TShirt .”

Helpful Report

Hello Anthony Rat Race is a great store and we are please that you managed to pick up one of our denim products in store. thank you for the positive feedback on our products I will pass this on to our in-house teams. Have a great day! Customer Service Team DML JEANS

“Very happy with my purchase. Trousers are great. Would have bought more if they had more in my size.”

Helpful Report

Hello Thomas We are so please that you like products you have ordered, some of our ranges have been extremely popular and sell out quickly. We constantly review the ranges and bring in new products but we will pass on your feedback to our buying teams to make sure that we offer more stock and sizes where possible. Customer Service Team DML JEANS

“The item quality was good and it was delivered as arranged but the item delivered was a Zip Hoodie and not the Pullover Hoodie that I ordered. However as I liked it I decided to keep it anyway but I feel you need to know and look into why it has happened”

Helpful Report

Hi Ray I am sorry to hear that you have received the incorrect item on your order. Unfortunately we could not rectify the issue for you as we did not receive any correspondence from you regarding the issue. We would have made sure that the item was replaced for you straight away. Please note that I will discuss this issue with our warehouse and dispatch team today to make sure that all items are thoroughly checked before being dispatched. I am sorry for any inconvenience that this may have caused you and I hope this won't affect you visiting our online store again soon. If you wish to discuss this further please contact me directly on customerservice@dmljeans.co.uk Have a lovely day. Thanks Gareth

“Great Cotton and the elastine included makes it very comfortable.”

Helpful Report

“I bought a pair of the flexible skinny jeans and they are the most comfortable pair of jeans I own. If you want a stretchy pair of jeans these are the one. I would defo recommend them. I sized down as well and they fit just right. I’ll be buying more.”

Helpful Report

“Good quality jeans”

Helpful Report

“Great quality and a good price. I've found the cargo pants hard-wearing and well made and the only tine I ever needed help tyey were excellent sorting it out for me.”

Helpful Report

“I have recently bought a couple of jeans both just perfect right size right fit.”

Helpful Report

Dear John,Thank you so much for taking the time to leave a 5-star rating for DML! We truly appreciate your support and feedback. Our team will continue to work hard to maintain the high standard of quality that you experienced. Thank you again for your kind words and for choosing DML. We look forward to serving you again in the future! Best regards, Gareth Customer Service Team DML JEANS

“nice fit.”

Helpful Report

Dear George,Thank you so much for your fantastic 5-star rating of DML! We truly appreciate your feedback and support. We're thrilled to hear that our product was such a nice fit for you. Ensuring our customers’ satisfaction is always our top priority, and your kind words motivate us to keep delivering excellence. We also want to take this opportunity to thank you for being a loyal customer. Your continued support means a lot to us, and we are committed to providing you with the best products and service possible. Once again, thank you for choosing DML. We look forward to serving you again soon! Have a great day! Thanks Gareth Customer Service Representative

“Always wary of ordering from a brand I haven’t heard of but was very impressed by the quality and the cut of the jeans. Delivery was quick too. Will buy again.”

Helpful Report

Hello Mark, Thank you so much for leaving such a positive review of our brand! We greatly appreciate your feedback and we're thrilled to hear that you were impressed the quality and service we offer. We totally understand the hesitation when ordering from someone new, but we're delighted that we were able to exceed your expectations. We strive to provide a seamless shopping experience from start to finish and I will pass on your comments to our staff. Once again, thank you for your support and we look forward to serving you again in the near future. Should you have any further inquiries or need assistance, please feel free to reach out to us. Best regards, Gareth Customer Service Team DML JEANS

“Quality product, Quality service 👌”

Helpful Report

Dear Paul Thank you so much for leaving us with a fantastic 5-star rating for DML! We truly appreciate your kind words and your continued support as a loyal customer. At DML, we strive to provide excellent quality products and services, ensuring your utmost satisfaction. Your positive feedback motivates us to keep delivering the best experience possible. Once again, thank you for your amazing rating and for being an outstanding customer. We truly appreciate it! Best regards, Gareth Customer Service Team DML JEANS

“Perfect fit everytime, enduring!”

Helpful Report

“Excellent first off quick/fast delivery early days as if yet but the jeans i bought are just as good as any expensive brand out there an fit is spot on really pleased so far an definitely will be buying more”

Helpful Report

Thank you so much, Paul, for the fantastic 5-star rating of DML! We truly appreciate your feedback and are thrilled to hear about your positive experience. We're delighted to know that you received your order promptly and are already enjoying the jeans you purchased. Rest assured, our brand aims to deliver the same quality and fit as expensive brands while keeping the price affordable. We're incredibly pleased with your satisfaction so far and look forward to serving you again in the near future. Thanks again Gareth Customer Service Team DML JEANS

DML is rated 4.8 based on 347 reviews